Both are developed from the same vendor but Footprints is so complete for all the configurations that we need (we are a medium business company). BMC Remedy has a little more friendly interface but it doesn't meet our needs. We prefer a product that fits better our needs to a …
I did not chose the program it was chosen and implemented by our IT team. Based on verified reviews from real users in the IT Service Management Tools market.
We haven't used any others besides this one, but we did evaluate BMC Remedyforce, SysAid, and ServiceNow. Remedyforce and ServiceNow seem much more advanced and difficult to use, though I'm sure they are probably much more feature-rich once you get used to them, but the …
I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted …
We have evaluated multiple including HEAT and ServiceNow. Their older versions gave us more to play with and able to use more, but since going to version 11, it has been very unfavorable. We have had to adapt and work with what was provided. We have understood that ServiceNow …
BMC offers vast functionality, that also can be overwhelming. If proper training and execution of its bolts and parts are completed properly, this tool can provide the efficiency and tracking that a Enterprise Business requires.
Verified User
Anonymous
Chose BMC FootPrints
If you are looking for something for a large corporation, BMC Footprints may be the fit for any department that needs to communicate/resolve issues across other departments. It is great for a large amount of users, but because of its focus on issue logging, it is limited when …
Delivered PeopleSoft Process scheduler doesn't provide one stop to review all batch jobs and dependencies. Also, it doesn't provide graphical representation of all jobs. In contrast, Autosys provides nice graphical interface of all jobs and it's status. Autosys allows to review …
We selected CA Workload Automation for the ease of integration and less time to setup. It has less overhead to manage the application and is a very robust application.
CA Workload Automation stacks up very well compared to Cisco/Tidal, BMC and is far superior to crontab. CA Workload Automation has easy initial setup, efficient job management and scheduling, supports multiple applications and environments and improves business critical needs …
Tracing any maintenance requests, so you don't forget any requests, it also sends an email to the requestor once the project is completed. Keeping status of projects in progress and the current state they are in. Allowing anyone with access to know the current state of any project. Generating a useful report is a bit more difficult then I would like.
If batch jobs are heavily used then this product is highly recommended since it maintains dependencies between jobs, notifies if there are any failures, and puts the next batches on hold if previous dependent jobs fails.
Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets.
Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports.
Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve.
Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier.
Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one.
Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used.
Even though the CA Workload Automation GUI is simple and easy to use, it looks outdated and has limited features such as customizing dashboards and saving particular user settings.
CA Workload Automation lacks performance and is often slow to edit jobs or to refresh screens and sometimes requires admin to restart service agents for background processes.
I would like to see CA Workload Automation in one screen with all the information the user wants to see and have this customized and saved for every user. Rather than having to build a view and search criteria for every new job that is added.
I would like a feature or configuration that you can setup different types of notifications for job failures such as text message with different levels of severity.
It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.
It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.
I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.
Both are developed from the same vendor but Footprints is so complete for all the configurations that we need (we are a medium business company). BMC Remedy has a little more friendly interface but it doesn't meet our needs. We prefer a product that fits better our needs to a product that could have other features that we are not going to use.
CA Workload Automation stacks up very well compared to Cisco/Tidal, BMC and is far superior to crontab. CA Workload Automation has easy initial setup, efficient job management and scheduling, supports multiple applications and environments and improves business critical needs including SLA, increasing productivity while decreasing processing workload times and failures. CA Workload Automation also integrates well with Automation Change Control Expert or ACCE which is a nice migration tool to have if you're managing jobs in the thousands.
