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BMC FootPrints vs. Cherwell Service Management (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC FootPrints

    Score8.5 out of 10
    N/ABMC FootPrints is an IT service management (ITSM) solution featuring workload automation.N/A

    Cherwell Service Management (discontinued)

    Score4.3 out of 10
    N/ACherwell Software was a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. It was acquired by Ivanti, and has reached EOL.N/A
    Pricing
    BMC FootPrintsCherwell Service Management (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BMC FootPrintsCherwell Service Management (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    BMC FootPrintsCherwell Service Management (discontinued)
    Considered Both Products
    BMC Software Inc.
    No answer on this topic
    Discontinued Products
    Chose Cherwell Service Management (discontinued)
    Cost is the number one reason most use Cherwell versus the FootPrints and ServiceNow platforms out there. Not all orgs can afford millions for an ITSM solution and the cost of Cherwell means they can. Also the code less interface means you don't have to shell out additional …
    Incentivized
    Chose Cherwell Service Management (discontinued)
    ServiceNow was administrative heavy and required more than one admin. Also expensive for smaller customers.
    Remedy was scaled more for enterprise customers where we are small to mid-sized.
    FootPrints - we replaced FootPrints with Cherwell due to a lack of BMC putting any further …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    BMC FootPrintsCherwell Service Management (discontinued)
    Incident and problem management
    Comparison of Incident and problem management features of BMC FootPrints and Cherwell Service Management (discontinued)
    Feature
    BMC FootPrints
    8.1
    9 Ratings
    Cherwell Service Management (discontinued)
    10.0
    53 Ratings
    Organize and prioritize service tickets9.09 Ratings10.052 Ratings
    Expert directory7.04 Ratings10.041 Ratings
    Service restoration6.02 Ratings10.035 Ratings
    Self-service tools7.07 Ratings10.051 Ratings
    Subscription-based notifications10.06 Ratings10.038 Ratings
    ITSM collaboration and documentation9.06 Ratings10.048 Ratings
    ITSM reports and dashboards9.07 Ratings10.051 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC FootPrints and Cherwell Service Management (discontinued)
    Feature
    BMC FootPrints
    7.9
    7 Ratings
    Cherwell Service Management (discontinued)
    10.0
    44 Ratings
    Configuration mangement7.77 Ratings10.042 Ratings
    Asset management dashboard8.05 Ratings10.041 Ratings
    Policy and contract enforcement8.04 Ratings10.031 Ratings
    Change management
    Comparison of Change management features of BMC FootPrints and Cherwell Service Management (discontinued)
    Feature
    BMC FootPrints
    9.0
    4 Ratings
    Cherwell Service Management (discontinued)
    10.0
    50 Ratings
    Change requests repository9.03 Ratings10.048 Ratings
    Change calendar9.03 Ratings10.044 Ratings
    Service-level management9.04 Ratings10.045 Ratings
    User Ratings
    BMC FootPrintsCherwell Service Management (discontinued)
    Likelihood to Recommend
    8.4
    (18 ratings)
    10.0
    (57 ratings)
    Likelihood to Renew
    8.6
    (9 ratings)
    10.0
    (13 ratings)
    Usability
    8.0
    (2 ratings)
    8.9
    (5 ratings)
    Availability
    -
    (0 ratings)
    8.2
    (3 ratings)
    Performance
    -
    (0 ratings)
    6.4
    (1 ratings)
    Support Rating
    8.0
    (4 ratings)
    7.7
    (16 ratings)
    In-Person Training
    -
    (0 ratings)
    8.9
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (3 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    7.3
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    6.4
    (1 ratings)