BMC FootPrints vs. Dancing Numbers

Tracing any maintenance requests, so you don't forget any requests, it also sends an email to the requestor once the project is completed. Keeping status of projects in progress and the current state they are in. Allowing anyone with access to know the current state of any project. Generating a useful report is a bit more difficult then I would like.

Incentivized

Dancing Numbers is ideal for small to medium-sized businesses needing an easy-to-use, cost-effective accounting solution, particularly during transitions from manual bookkeeping or other software. It’s especially useful for firms with basic accounting needs or limited expertise, offering automation for routine tasks. However, it may not be suitable for large enterprises with complex financial operations, businesses requiring advanced customization, or those in highly regulated industries. It also might fall short for companies with extensive international operations or high transaction volumes.

• Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets.
• Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports.
• Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve.

Incentivized

• Bulk Data Import
• Bulk Data Export
• Bulk Data Delete
• Data Conversion
• Software Integration

• Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier.
• Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one.
• Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used.

Incentivized

It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.

Incentivized

It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.

Incentivized

I’ve been using Dancing Numbers for a few months now, and overall, it’s been a great experience. The platform is user-friendly and intuitive, making it relatively easy to navigate even for someone with a moderate level of accounting knowledge. The automated data entry and reconciliation features are particularly helpful, saving us a significant amount of time and reducing manual errors.The integration with various accounting systems is a big plus, allowing us to seamlessly connect with our existing tools. Customer support has been responsive and helpful whenever we’ve had questions or needed assistance.However, there are a few areas where Dancing Numbers could improve. While the core functionalities are strong, some advanced features feel a bit limited compared to competitors. Additionally, the pricing structure could be more flexible to accommodate different business sizes and needs.Overall, Dancing Numbers is a solid choice for businesses looking to streamline their accounting processes with a reliable tool, though there’s room for enhancement in certain areas.

I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.

Incentivized

Both are developed from the same vendor but Footprints is so complete for all the configurations that we need (we are a medium business company). BMC Remedy has a little more friendly interface but it doesn't meet our needs. We prefer a product that fits better our needs to a product that could have other features that we are not going to use.

Incentivized

• When properly implemented, "BMC Footprints" can lead to "employee efficiency and better customer service"
• It is a large and overwhelming tool, if the users are not trained properly and use it throughout their daily tasks.
• Help Desk module is definitely well built and easy to work with