BMC FootPrints vs. Tidal by Redwood

Tracing any maintenance requests, so you don't forget any requests, it also sends an email to the requestor once the project is completed. Keeping status of projects in progress and the current state they are in. Allowing anyone with access to know the current state of any project. Generating a useful report is a bit more difficult then I would like.

Incentivized

1. Tidal Automation is a super robust application for Regular SQL tasks or other file maintenance which in-turn can help employee's to free up their time which they spend on working on repetitive tasks. 2.This has significantly reduced the time and effort required for setting up and managing workflows, ultimately increasing productivity. 3. Although we faced few problems while integrating the software with existing systems and was time consuming.

Incentivized

• Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets.
• Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports.
• Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve.

Incentivized

• Tidal Automation is good in it's integration with Oracle ERP
• Tidal Automation was robust enough to perform all the workloads smoothly on SAP Integrations.
• Tidal Automation has the robust HA and DR features
• Tidal Automation has the best and simple user interface.
• Tidal Automation documentation is the best compared to other Workload Automation solutions in the market.

Incentivized

• Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier.
• Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one.
• Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used.

Incentivized

• Still a bit slow when navigating. If you close a job you have to wait a few seconds to open another one. Even when you made no changes.
• When viewing a job and make no changes, the "ok" button changes the last modified date as if you made a change. No big deal, but wastes time when troubleshooting a problem and looking into what jobs were changed last.
• You can see the parameters column in the "job activity", but not in "Job definitions".
• Can't search the parameters field in the filter.
• Changing a variable name does not change it on the job. It still works because Tidal Automation uses the ID number. It just causes confusion when you see a variable on a job and can't find the variable under "Variables". On top of that, Tidal Automation does not show the ID column under "Variables" making it even more difficult to find the variable.

It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.

Incentivized

We are on the fence. The increased pricing for renewals is staggering. With new automation options like Microsoft's Power Automate and Event Driven Ansible on the field, there are other options now available.

It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.

Incentivized

I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.

Incentivized

Having provided consulting services for years on Tidal by Redwood, I recommend going with a solutions partner or consultant to deploy it. I believe there are sizing and tuning guidelines that should be followed for environments of scale. I believe they are not critical when first lighting up the product, but if you are not aware of them you will encounter performance degradation after a few thousand job objects are added.

Both are developed from the same vendor but Footprints is so complete for all the configurations that we need (we are a medium business company). BMC Remedy has a little more friendly interface but it doesn't meet our needs. We prefer a product that fits better our needs to a product that could have other features that we are not going to use.

Incentivized

Tidal by Redwood excels at performing complex workflows, event-driven automation, and compliance-focused procedures in big companies with varied IT infrastructures. This includes claims, policy, and billing processes are included in this. The sending of our documents and checks to our printers for automatic printing has also been automated with TA. The majority of our regular file transfers to and from our company are done utilizing TA and SFTP. Key characteristics:- Control over access and security. Resource management and error correction. Tools for reporting and observing. Capacity for extensive automation and job scheduling. Scalability for large enterprises. Orchestration of workflow for intricate operations. Uses:- A good fit for big businesses with complicated IT environments. Ideal for managing dependencies and automating complex operations. effective at organizing cross-platform and system functions. strong support for governance and compliance.

Incentivized

• When properly implemented, "BMC Footprints" can lead to "employee efficiency and better customer service"
• It is a large and overwhelming tool, if the users are not trained properly and use it throughout their daily tasks.
• Help Desk module is definitely well built and easy to work with

• It has a positive impact on factors like increase in productivity, easy to implement as there some options pre-built in it which automates and perform.
• It also reduces human error mostly as it involve less manual performance and tool is time saving in this perspective.
• It also has negative impacts like cost of the tool as its expensive and if it's not properly utilized it may lead huge revenue loss as all will be scheduled per plan.
• We have to continually monitor its effectiveness to ensure a positive return on investment.