BMC Helix Client Management vs. Magical

Well suited for medium to large business that are looking to manage assets, deploy software automatically and need a high level of control over patching. Less appropriate for smaller businesses where fewer computers can be easily managed by hand or with freely available tools.

I would recommend Magical for people with disabilities, especially those who are suffering from nerve pain. I would also recommend Magical for customer support agents who have to write the same sentence (like greetings, signatures, email sign offs)

Incentivized

• Integration with BMC Remedy.
• Lightweight client.
• Good reporting features.

Incentivized

• Reporting can be challenging
• Advanced features like image deployment lack detailed documentation
• Would like to see the addition of flexible field names, especially to financial asset management.

The process followed by the support team for incidents as well as support requests will become bottleneck for dynamically growing organisations as nothing works fast from a support point of view. A few of the requirements that we asked for took more time to execute and most of them came with a cost.

Incentivized

As we decided to go for BMC Remedy for ITSM, BMC Helix Client Management was the better solution than other tools for ITAM solution as integrating ITAM and ITSM was easier than other tools and also from support point of view, it will be one throat to choke. The reporting module was elaborate and customisable.

Incentivized

• Saves a lot of time for techs.