#1 most frequent
United States of America
67.4%29 installations of 43
What is BMC Helix Client Management?
BMC Helix Client Management provides comprehensive, automated endpoint management, delivering great service to end users while minimizing cost, maintaining compliance, and reducing security risk. It replaces the now EoL BMC BladeLogic Client Automation platform. The software automatically deploys patches and updates patch bulletins.
Categories & Use Cases
Who Buys & Uses BMC Helix Client Management
#2 most frequent
Canada
11.6%5 installations of 43
#3 most frequent
India
4.7%2 installations of 43
Go to product for quality asset management
Pros
- Easy to use
- Easy to upgrade
- Highly flexible without customization
- Great community/support
- Patch management provides the flexibility to deploy patches using a test to production methodology. It also allows us to customize restart actions which helps with compliance but eases disruption to the business.
- Computer imaging and software deployment work together to improve speed to delivery.
- Financial asset management is very useful providing all of the information we need to support our PC replacement process.
Cons
- Reporting can be challenging
- Advanced features like image deployment lack detailed documentation
- Would like to see the addition of flexible field names, especially to financial asset management.
Return on Investment
- BMC Client Management has improved our speed to delivery, quality of service and security by providing the necessary automation tools to improve our processes.
Other Software Used
BMC FootPrints Service Core
MY experience on BMC Helix Client Management Suite
Pros
- Integration with BMC Remedy.
- Lightweight client.
- Good reporting features.
Cons
- Features are not uniform across OS for end point management.
- Changes take longer time to execute in the cloud front.
Return on Investment
- This was a costly affair to say the least.
- Did not find a great value add done by their support and account management team.
Alternatives Considered
Microsoft System Center Configuration Manager (SCCM)
Other Software Used
VMware Horizon (formerly VMware View), VMware vCenter Server, VMware ESXi, Microsoft Office 365, G Suite, Citrix Hypervisor (formerly XenServer), Microsoft Azure
BMC Client Management
Pros
- Simple interface
- Easy to navigate around
Cons
- It would be nice if it were possible to export search results
- Schedule my reports to automatically, run at intervals of my choosing with the results either emailed or dumped to disk as a CSV
- Easy report writing
Return on Investment
- Saves a lot of time for techs.
Other Software Used
BMC Track-It!