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BMC Helix Client Management

Score8.1 out of 10

13 Reviews and Ratings

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What is BMC Helix Client Management?

BMC Helix Client Management provides comprehensive, automated endpoint management, delivering great service to end users while minimizing cost, maintaining compliance, and reducing security risk. It replaces the now EoL BMC BladeLogic Client Automation platform. The software automatically deploys patches and updates patch bulletins.

Categories & Use Cases

Reviews

What users are saying about BMC Helix Client Management.
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Go to product for quality asset management

Edward KraftView profile
Technology & User Services Manager in Information Technology at Charter Manufacturing (1001-5000 employees employees)

Pros

  • Easy to use
  • Easy to upgrade
  • Highly flexible without customization
  • Great community/support
  • Patch management provides the flexibility to deploy patches using a test to production methodology. It also allows us to customize restart actions which helps with compliance but eases disruption to the business.
  • Computer imaging and software deployment work together to improve speed to delivery.
  • Financial asset management is very useful providing all of the information we need to support our PC replacement process.

Cons

  • Reporting can be challenging
  • Advanced features like image deployment lack detailed documentation
  • Would like to see the addition of flexible field names, especially to financial asset management.

Return on Investment

  • BMC Client Management has improved our speed to delivery, quality of service and security by providing the necessary automation tools to improve our processes.

Other Software Used

BMC FootPrints Service Core

MY experience on BMC Helix Client Management Suite

Incentivized
Verified User
Manager in Information Technology (10,001+ employees employees)

Pros

  • Integration with BMC Remedy.
  • Lightweight client.
  • Good reporting features.

Cons

  • Features are not uniform across OS for end point management.
  • Changes take longer time to execute in the cloud front.

Return on Investment

  • This was a costly affair to say the least.
  • Did not find a great value add done by their support and account management team.

Alternatives Considered

Microsoft System Center Configuration Manager (SCCM)

Other Software Used

VMware Horizon (formerly VMware View), VMware vCenter Server, VMware ESXi, Microsoft Office 365, G Suite, Citrix Hypervisor (formerly XenServer), Microsoft Azure

BMC Client Management

John LeachView profile
Sr. Network Administrator in Information Technology at CBC Federal Credit Union (51-200 employees employees)

Pros

  • Simple interface
  • Easy to navigate around

Cons

  • It would be nice if it were possible to export search results
  • Schedule my reports to automatically, run at intervals of my choosing with the results either emailed or dumped to disk as a CSV
  • Easy report writing

Return on Investment

  • Saves a lot of time for techs.

Other Software Used

BMC Track-It!