BMC Helix Configuration Management Database (CMDB) vs. Freshdesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 BMC Helix CMDB | Score10 out of 10 | N/A | The BMC Helix Configuration Management Database (CMDB, formerly known as Atrium CMDB) is a configuration management database. | N/A |
 Freshdesk | Score8.7 out of 10 | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 2 agents |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| BMC Helix CMDB | Freshdesk | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 8.6 |
| Likelihood to Renew | - | 8.0 |
| Usability | 8.0 | 8.0 |
| Availability | - | 4.6 |
| Performance | - | 5.5 |
| Support Rating | - | 7.6 |
| In-Person Training | - | 8.2 |
| Online Training | - | 8.1 |
| Implementation Rating | - | 8.6 |
| Configurability | - | 5.4 |
| Contract Terms and Pricing Model | - | 6.4 |
| Ease of integration | - | 7.7 |
| Product Scalability | - | 5.5 |
| Professional Services | - | 6.4 |
| Vendor post-sale | - | 6.8 |
| Vendor pre-sale | - | 6.9 |