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BMC Helix Configuration Management Database (CMDB)

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21 Reviews and Ratings

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What is BMC Helix Configuration Management Database (CMDB)?

The BMC Helix Configuration Management Database (CMDB, formerly known as Atrium CMDB) is a configuration management database.

Categories & Use Cases

Reviews

What users are saying about BMC Helix Configuration Management Database (CMDB).
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A devotee in managing assets and services with accuracy.

Incentivized
Malik AustinView profile
Senior Information Technology Project Manager in Product Management at FedEx (201-500 employees employees)

Use Cases and Deployment Scope

Strives to enrich ecosystem workflow with a business-aware and single source of references for your assets and services. Lets you [to] combine and federate data [from] multiple sources. Automatically populate and update CMDB wjrb BMC Helix Discovery. Provides the best quality data to an organization via KPI-driven user experience. The best leasing configuration management database.

Pros

  • Allows you to graphically visualize data to more easily understood relationships and dependencies.
  • The best configuration manager ever.
  • Lets you track and manage hardware, software, and cloud service configurations and relationships.

Cons

  • Has a step by step guide to building CMDB.
  • Lets you maintain correct and appropriate data.
  • Run more effective CABs with accurate configuration and dependency data.

Most Important Features

  • Great change manager I know of.
  • It's the best configuration management solution I have ever interacted with.
  • Provide a single, consolidated reference of landscape and services data to support business decision-making.

Return on Investment

  • Highly adaptable.
  • Provides relevant insights for your business.
  • Offers quality and reliable data.

Alternatives Considered

TOPdesk

Other Software Used

TOPdesk

An alluring configuration management Database tool Rich in managing business data.

Incentivized
Lucas MichaelView profile
Project Manager in Product Management at XPO Logistics, Inc. (201-500 employees employees)

Use Cases and Deployment Scope

It strives to enrich ecosystem workflow with a business-aware, single source of references for your assets and services. Combine and federate data from multiple sources. Automatically populate and update your CMDB with BCM Helix Discovery. Provide the best quality of data to your business via a KPI-driven user Experience. Manage your assets and services with accuracy.

Pros

  • ITIL helps to meet customer expectations.
  • Beat competitors offerings
  • Allign with legal and regulatory requirements.

Cons

  • The best IT services management that helps to increase overall service management does deliver business value.
  • Great change manager.
  • Service desk agent.

Most Important Features

  • Lets you define granular role based access for all items and attributes.
  • Provides you with a single source of references for your assets and services.
  • Transform service agent experience with BMC Helix Cognitive Automation.

Return on Investment

  • The leading configuration management database.
  • Manage services and assets accurately.
  • A great ticket resolver.

Alternatives Considered

IBM Application Discovery and Delivery Intelligence

Other Software Used

Fortinet on IBM Cloud

BMC Atrium CMDB is there really another choice?

Richard EtienneView profile
Senior Remedy Developer/Architect in Information Technology at USPS (10,001+ employees employees)

Pros

  • Tracking expired assets
  • Building a trackable relationship between users and equipment.
  • Enableing Change management to predict potential conflicts.

Cons

  • Speed and flexiability

Return on Investment

  • A properly maintained CMDB can save you large dollar amount when it comes to compliance, theft and replacements.

BMC Atrium CMDB - the long and short of it

Incentivized
Shayne FroelichView profile
Analyst in Information Technology at Manitoba Public Insurance (1001-5000 employees employees)

Pros

  • Atrium CMDB integration with Remedy and SmartIT are great! It's very simple to select an asset which is affected by a work ticket.
  • The storage capacity of information which can be saved into the CMDB is vast. It's not limited to IT based assets only.

Cons

  • The vast ability of storage of an asset in the CMDB. While it is a great feature, it is also an area of potential catastrophe. It is akin to only driving a basic automatic car for years and then being put into the seat of an Formula 1 racer. If you don't know what you're doing, better prepare for disaster.
  • To utilize any advanced features of the Atrium CMDB, you'll want to look into some sort of training. Otherwise, you will have a large mess to clean up and getting rid of a mess of this size and potential magnitude is a large undertaking.

Return on Investment

  • Combined with BMC Discovery, the CMDB has enabled us to have very useful metrics on affected server assets. Especially those affected by incidents, which allows us to troubleshoot potential reoccurring problems before they get started.
  • The ability to pull up a users information and know where they sit, what hardware and software they are using, as well as the ability to easily process tickets against it will significantly decrease our response times for service outages.

Other Software Used

Microsoft Access, Joomla!, Snagit

Usability

BMC Atrium CMDB is still first in class

Incentivized
Gordon YehView profile
Remedy Architect in Information Technology at Apotex Inc. (10,001+ employees employees)

Pros

  • Managing computer systems & components
  • Associating costs and financial data
  • Associating Incidents, Changes, Problems, Releases, etc
  • Normalizing and Reconciliation Engine

Cons

  • Better financial systems, depreciation, chargebacks, etc
  • Easier time to customize the forms

Return on Investment

  • Moving towards a fully chargeback model would help non-IT departments help curb their spend. However, a company needs to be fully mature in order to do this. Without an iron tight process, the CMDB will be quickly filled with garbage. It'll require experienced asset admins to continuously monitor the system.

Other Software Used

Pentaho, Yellowfin, Microsoft System Center Configuration Manager, Microsoft SQL Server