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BMC Helix ITSM vs. AIOps from Broadcom

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BMC Helix ITSM

260 Reviews and Ratings

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AIOps from Broadcom

1 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix ITSM

    Score9 out of 10
    		N/ABMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A

    AIOps from Broadcom

    Score8 out of 10
    		N/AAIOps from Broadcom is a solution designed to enable IT teams to converge full-stack monitoring across the digital environment with intelligence and automation. With AIOps, teams establish proactive, automated remediation capabilities to drive user experiences, while improving operational efficiency. The product is an evolution of the CA Artificial Intelligence for IT Operations (AIOps) platform acquired with CA Technologies by Broadcom in 2018, which combined capabilities from CA Operational…N/A
    Pricing
    BMC Helix ITSMAIOps from Broadcom
    Editions & Modules
    BMC Helix ITSM
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    BMC Helix ITSMAIOps from Broadcom
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    BMC Helix ITSMAIOps from Broadcom
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix ITSM and AIOps from Broadcom
    Feature
    BMC Helix ITSM
    8.5
    92 Ratings
    AIOps from Broadcom
    -
    Ratings
    Organize and prioritize service tickets9.191 Ratings00 Ratings
    Expert directory8.662 Ratings00 Ratings
    Service restoration8.774 Ratings00 Ratings
    Self-service tools8.783 Ratings00 Ratings
    Subscription-based notifications8.165 Ratings00 Ratings
    ITSM collaboration and documentation8.281 Ratings00 Ratings
    ITSM reports and dashboards8.382 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix ITSM and AIOps from Broadcom
    Feature
    BMC Helix ITSM
    8.3
    80 Ratings
    AIOps from Broadcom
    -
    Ratings
    Configuration mangement8.777 Ratings00 Ratings
    Asset management dashboard8.473 Ratings00 Ratings
    Policy and contract enforcement7.957 Ratings00 Ratings
    Change management
    Comparison of Change management features of BMC Helix ITSM and AIOps from Broadcom
    Feature
    BMC Helix ITSM
    8.5
    84 Ratings
    AIOps from Broadcom
    -
    Ratings
    Change requests repository8.883 Ratings00 Ratings
    Change calendar8.379 Ratings00 Ratings
    Service-level management8.479 Ratings00 Ratings
    Application Performance Management
    Comparison of Application Performance Management features of BMC Helix ITSM and AIOps from Broadcom
    Feature
    BMC Helix ITSM
    -
    Ratings
    AIOps from Broadcom
    8.1
    1 Ratings
    Application monitoring00 Ratings7.01 Ratings
    Database monitoring00 Ratings8.01 Ratings
    Threshold alerts00 Ratings9.01 Ratings
    Predictive capabilities00 Ratings8.01 Ratings
    Application performance management console00 Ratings8.01 Ratings
    Collaboration tools00 Ratings9.01 Ratings
    Out-of-the box templates to monitor applications00 Ratings7.01 Ratings
    Application dependency mapping and thresholding00 Ratings7.01 Ratings
    Virtualization monitoring00 Ratings7.01 Ratings
    Server availability and performance monitoring00 Ratings9.01 Ratings
    Server usage monitoring and capacity forecasting00 Ratings9.01 Ratings
    IT Asset Discovery00 Ratings9.01 Ratings
    User Ratings
    BMC Helix ITSMAIOps from Broadcom
    Likelihood to Recommend
    9.0
    (100 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    8.5
    (8 ratings)
    -
    (0 ratings)
    Usability
    8.6
    (51 ratings)
    8.0
    (1 ratings)
    Support Rating
    3.0
    (10 ratings)
    8.0
    (1 ratings)
    Online Training
    6.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.6
    (2 ratings)
    -
    (0 ratings)
    Configurability
    5.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)