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BMC Helix ITSM vs. C2 ITSM

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BMC Helix ITSM

260 Reviews and Ratings

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C2 ITSM

2 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix ITSM

    Score9 out of 10
    		N/ABMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A

    C2 ITSM

    Score6 out of 10
    Mid-Size Companies (51-1,000 employees)
    		C2 is an integrated IT service management software designed for organizations. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating ticketing. C2 delivers enterprise service management solutions for either on-premise or cloud installation. It boasts fast configuration and onboarding to facilitate software transition without touching a single line of code or living in fear of the next upgrade. The web-based solution aims…

    $44

    per month per user

    Pricing
    BMC Helix ITSMC2 ITSM
    Editions & Modules
    BMC Helix ITSM
    Contact Sales
    Named License
    $44
    per month per user
    Concurrent Licenses
    $60
    per month per user
    Offerings
    Pricing Offerings
    BMC Helix ITSMC2 ITSM
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$6,000 per installation
    Additional Details—Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features.
    More Pricing Information
    Features
    BMC Helix ITSMC2 ITSM
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix ITSM and C2 ITSM
    Feature
    BMC Helix ITSM
    8.5
    92 Ratings
    C2 ITSM
    -
    Ratings
    Organize and prioritize service tickets9.191 Ratings00 Ratings
    Expert directory8.662 Ratings00 Ratings
    Service restoration8.774 Ratings00 Ratings
    Self-service tools8.783 Ratings00 Ratings
    Subscription-based notifications8.165 Ratings00 Ratings
    ITSM collaboration and documentation8.281 Ratings00 Ratings
    ITSM reports and dashboards8.382 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix ITSM and C2 ITSM
    Feature
    BMC Helix ITSM
    8.3
    80 Ratings
    C2 ITSM
    -
    Ratings
    Configuration mangement8.777 Ratings00 Ratings
    Asset management dashboard8.473 Ratings00 Ratings
    Policy and contract enforcement7.957 Ratings00 Ratings
    Change management
    Comparison of Change management features of BMC Helix ITSM and C2 ITSM
    Feature
    BMC Helix ITSM
    8.5
    84 Ratings
    C2 ITSM
    -
    Ratings
    Change requests repository8.883 Ratings00 Ratings
    Change calendar8.379 Ratings00 Ratings
    Service-level management8.479 Ratings00 Ratings
    User Ratings
    BMC Helix ITSMC2 ITSM
    Likelihood to Recommend
    9.0
    (100 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    8.5
    (8 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (51 ratings)
    -
    (0 ratings)
    Support Rating
    3.0
    (10 ratings)
    -
    (0 ratings)
    Online Training
    6.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.6
    (2 ratings)
    -
    (0 ratings)
    Configurability
    5.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)