BMC Helix ITSM vs. CA Unicenter Network and Systems Management (Discontinued)

BMC Helix ITSM

260 Reviews and Ratings

CA Unicenter Network and Systems Management (Discontinued)

3 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BMC Helix ITSM	Score9 out of 10	N/A	BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.	N/A
CA Unicenter NSM (Discontinued)	Score3.1 out of 10	N/A	Unicenter Network and Systems Management (Unicenter NSM) from CA Technologies reached end of life (EOL) in 2015.	N/A

Pricing

BMC Helix ITSM

CA Unicenter NSM (Discontinued)

BMC Helix ITSM: Contact Sales

No answers on this topic

Pricing Offerings
BMC Helix ITSM	CA Unicenter NSM (Discontinued)
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	BMC Helix ITSM	CA Unicenter NSM (Discontinued)
Considered Both Products	BMC Software Inc. No answer on this topic	Discontinued Products Verified User Chose CA Unicenter NSM (Discontinued) I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

BMC Helix ITSM

CA Unicenter NSM (Discontinued)

Comparison of Incident and problem management features of BMC Helix ITSM and CA Unicenter Network and Systems Management (Discontinued)
Feature	BMC Helix ITSM 8.5 92 Ratings	CA Unicenter Network and Systems Management (Discontinued) - Ratings
Organize and prioritize service tickets	9.191 Ratings	00 Ratings
Expert directory	8.662 Ratings	00 Ratings
Service restoration	8.774 Ratings	00 Ratings
Self-service tools	8.783 Ratings	00 Ratings
Subscription-based notifications	8.165 Ratings	00 Ratings
ITSM collaboration and documentation	8.281 Ratings	00 Ratings
ITSM reports and dashboards	8.382 Ratings	00 Ratings

Comparison of ITSM asset management features of BMC Helix ITSM and CA Unicenter Network and Systems Management (Discontinued)
Feature	BMC Helix ITSM 8.3 80 Ratings	CA Unicenter Network and Systems Management (Discontinued) - Ratings
Configuration mangement	8.777 Ratings	00 Ratings
Asset management dashboard	8.473 Ratings	00 Ratings
Policy and contract enforcement	7.957 Ratings	00 Ratings

Comparison of Change management features of BMC Helix ITSM and CA Unicenter Network and Systems Management (Discontinued)
Feature	BMC Helix ITSM 8.5 84 Ratings	CA Unicenter Network and Systems Management (Discontinued) - Ratings
Change requests repository	8.883 Ratings	00 Ratings
Change calendar	8.379 Ratings	00 Ratings
Service-level management	8.479 Ratings	00 Ratings

Comparison of Monitoring Tasks features of BMC Helix ITSM and CA Unicenter Network and Systems Management (Discontinued)
Feature	BMC Helix ITSM - Ratings	CA Unicenter Network and Systems Management (Discontinued) 6.0 1 Ratings
Automated alerts and notifications	00 Ratings	6.01 Ratings

Comparison of Management Tasks features of BMC Helix ITSM and CA Unicenter Network and Systems Management (Discontinued)
Feature	BMC Helix ITSM - Ratings	CA Unicenter Network and Systems Management (Discontinued) 6.0 1 Ratings
Patch Management	00 Ratings	5.01 Ratings
Service configuration management	00 Ratings	8.01 Ratings
Software and hardware inventory	00 Ratings	5.01 Ratings

Comparison of Reporting features of BMC Helix ITSM and CA Unicenter Network and Systems Management (Discontinued)
Feature	BMC Helix ITSM - Ratings	CA Unicenter Network and Systems Management (Discontinued) 5.5 1 Ratings
Performance data reports	00 Ratings	5.01 Ratings
Customizable reporting	00 Ratings	7.01 Ratings
Data visualization	00 Ratings	5.01 Ratings
Risk analysis	00 Ratings	5.01 Ratings

Comparison of Security features of BMC Helix ITSM and CA Unicenter Network and Systems Management (Discontinued)
Feature	BMC Helix ITSM - Ratings	CA Unicenter Network and Systems Management (Discontinued) 2.0 1 Ratings
Antivirus and malware management	00 Ratings	2.01 Ratings

User Ratings
	BMC Helix ITSM	CA Unicenter NSM (Discontinued)
Likelihood to Recommend	9.0 (100 ratings)	3.0 (1 ratings)
Likelihood to Renew	8.5 (8 ratings)	- (0 ratings)
Usability	8.7 (51 ratings)	- (0 ratings)
Support Rating	3.0 (10 ratings)	2.0 (1 ratings)
Online Training	6.0 (1 ratings)	- (0 ratings)
Implementation Rating	6.6 (2 ratings)	- (0 ratings)
Configurability	5.0 (1 ratings)	- (0 ratings)
Product Scalability	8.0 (1 ratings)	- (0 ratings)
Vendor post-sale	7.0 (1 ratings)	- (0 ratings)
Vendor pre-sale	8.0 (1 ratings)	- (0 ratings)