BMC Helix ITSM vs. ChangeGear Change Manager
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 BMC Helix ITSM | Score9 out of 10 | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
 ChangeGear Change Manager | N/A | N/A | Modern organizations require a Change Management solution optimized to support the dramatic increase and complexity of change. Through advanced automation and workflow, ChangeGear Change Manager has been designed to streamline the entire change and release management processes that enable organizations to meet auditing and compliance requirements. ChangeGear Change Manager is a product from SunView Software, a Serviceaide company (acquired August 2021). | N/A |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| BMC Helix ITSM | ChangeGear Change Manager | |
|---|---|---|
| Likelihood to Recommend | 9.0 | - |
| Likelihood to Renew | 8.5 | - |
| Usability | 8.7 | - |
| Support Rating | 3.0 | - |
| Online Training | 6.0 | - |
| Implementation Rating | 6.6 | - |
| Configurability | 5.0 | - |
| Product Scalability | 8.0 | - |
| Vendor post-sale | 7.0 | - |
| Vendor pre-sale | 8.0 | - |