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BMC Helix ITSM vs. ConSol CM/Helpdesk

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BMC Helix ITSM

260 Reviews and Ratings

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ConSol CM/Helpdesk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix ITSM

    Score9 out of 10
    		N/ABMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A

    ConSol CM/Helpdesk

    		N/A
    Mid-Size Companies (51-1,000 employees)
    		Workflow-based IT help desk and support software with self-service portal The software solution ConSol CM/Helpdesk offers users important functionalities for IT support and helpdesk for customers and employees. Incidents and inquiries can be processed and solved. The causes of malfunctions can be analyzed in a targeted manner. Incoming inquries via e-mail, web form or self-service portal are automatically recorded and case-dependant - by workflow logic - forwarded to the…

    $23.50

    Full version inkl. 5 concurrent user

    Pricing
    BMC Helix ITSMConSol CM/Helpdesk
    Editions & Modules
    BMC Helix ITSM
    Contact Sales
    ConSol CM Professional Edition
    $23.50
    Full version inkl. 5 concurrent user
    ConSol CM Cloud Starter
    $82
    per concurrent user
    ConSol CM Cloud Pro
    $117
    per concurrent user
    Offerings
    Pricing Offerings
    BMC Helix ITSMConSol CM/Helpdesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Features
    BMC Helix ITSMConSol CM/Helpdesk
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix ITSM and ConSol CM/Helpdesk
    Feature
    BMC Helix ITSM
    8.5
    92 Ratings
    ConSol CM/Helpdesk
    -
    Ratings
    Organize and prioritize service tickets9.191 Ratings00 Ratings
    Expert directory8.662 Ratings00 Ratings
    Service restoration8.774 Ratings00 Ratings
    Self-service tools8.783 Ratings00 Ratings
    Subscription-based notifications8.165 Ratings00 Ratings
    ITSM collaboration and documentation8.281 Ratings00 Ratings
    ITSM reports and dashboards8.382 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix ITSM and ConSol CM/Helpdesk
    Feature
    BMC Helix ITSM
    8.3
    80 Ratings
    ConSol CM/Helpdesk
    -
    Ratings
    Configuration mangement8.777 Ratings00 Ratings
    Asset management dashboard8.473 Ratings00 Ratings
    Policy and contract enforcement7.957 Ratings00 Ratings
    Change management
    Comparison of Change management features of BMC Helix ITSM and ConSol CM/Helpdesk
    Feature
    BMC Helix ITSM
    8.5
    84 Ratings
    ConSol CM/Helpdesk
    -
    Ratings
    Change requests repository8.883 Ratings00 Ratings
    Change calendar8.379 Ratings00 Ratings
    Service-level management8.479 Ratings00 Ratings
    User Ratings
    BMC Helix ITSMConSol CM/Helpdesk
    Likelihood to Recommend
    9.0
    (100 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    8.5
    (8 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (51 ratings)
    -
    (0 ratings)
    Support Rating
    3.0
    (10 ratings)
    -
    (0 ratings)
    Online Training
    6.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.6
    (2 ratings)
    -
    (0 ratings)
    Configurability
    5.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)