BMC Helix ITSM vs. Cycloid Platform Engineering
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 BMC Helix ITSM | Score9 out of 10 | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
 Cycloid Platform Engineering | N/A | Enterprise companies (1,001+ employees) | Cycloid is an engineering platform designed to break down team silos, introduce DevOps best practices and support a hybrid cloud journey for enterprises. It's an internal developer platform that helps to facilitate end-to-end platform engineering adoption at scale in a clear and sustainable manner. Cycloid's Infra Import industrializes manually deployed infrastructure and creates Infra-as-code on the fly to ensure the sustainability and future-proof… | $39 per month per user |
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| Entry-level Setup Fee | No setup fee | $2,500 per year per installation | ||||||||||||||
| Additional Details | — | 3 pricing models are available: - Subscription based - Cloud consumption based - Cloud reselling based (Cycloid is free of charge) Additional monthly platform fee which includes devOps support is applied based on the size and scope of the organization. Full details on Cycloid website. | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| BMC Helix ITSM | Cycloid Platform Engineering | |
|---|---|---|
| Likelihood to Recommend | 9.0 | - |
| Likelihood to Renew | 8.5 | - |
| Usability | 8.7 | - |
| Support Rating | 3.0 | - |
| Online Training | 6.0 | - |
| Implementation Rating | 6.6 | - |
| Configurability | 5.0 | - |
| Product Scalability | 8.0 | - |
| Vendor post-sale | 7.0 | - |
| Vendor pre-sale | 8.0 | - |