BMC Helix ITSM vs. Facilitron
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 BMC Helix ITSM | Score9 out of 10 | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
 Facilitron | Score10 out of 10 | N/A | FACILITRON is a public spaces marketplace and provider of facility management and data solutions for public schools and colleges, headquartered in Los Gatos, California. They provide software, setup and support, Facilitron helps districts create, develop and manage facility use programs that maximize utilization and recovery costs, to drive a completely new approach to data-driven facility management. | N/A |
| BMC Helix ITSM | Facilitron | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Facilitron provides support and implementation at no additional charge. | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| BMC Helix ITSM | Facilitron | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 10.0 |
| Likelihood to Renew | 8.5 | - |
| Usability | 8.6 | 10.0 |
| Support Rating | 3.0 | - |
| Online Training | 6.0 | - |
| Implementation Rating | 6.6 | - |
| Configurability | 5.0 | - |
| Product Scalability | 8.0 | - |
| Vendor post-sale | 7.0 | - |
| Vendor pre-sale | 8.0 | - |