BMC Helix ITSM vs. FNT Command Platform
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 BMC Helix ITSM | Score9 out of 10 | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
 FNT Command Platform | N/A | N/A | The FNT Command Platform enables the management of IT, telecommunication and data center infrastructures as a digital twin – from the physical level through virtual components and applications to services – independent of the manufacturer and in a uniform data model. This enables organizations to plan and manage their IT landscape more easily, eliminate faults more quickly, implement transformations and changes more efficiently, and achieve sustainability goals for example… | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Incident and problem management |
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| BMC Helix ITSM | FNT Command Platform | |
|---|---|---|
| Likelihood to Recommend | 9.0 | - |
| Likelihood to Renew | 8.5 | - |
| Usability | 8.7 | - |
| Support Rating | 3.0 | - |
| Online Training | 6.0 | - |
| Implementation Rating | 6.6 | - |
| Configurability | 5.0 | - |
| Product Scalability | 8.0 | - |
| Vendor post-sale | 7.0 | - |
| Vendor pre-sale | 8.0 | - |