BMC Helix ITSM vs. Galileo Suite
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 BMC Helix ITSM | Score9 out of 10 | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
 Galileo Suite | Score6 out of 10 | N/A | Galileo calls itself a proactive, data-driven solution for IT capacity and performance management. By offering deep, predictive analytics and access to unlimited historical data, the vendor aims to help organizations innovate and accurately align diverse infrastructure assets with capacity needs. The vendor says that with Galileo, IT teams can increase uptime, pinpoint usage trends, forecast demands, right-size environments and accurately plan for the future. The reliability of… | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| BMC Helix ITSM | Galileo Suite | |
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| Likelihood to Recommend | 9.0 | - |
| Likelihood to Renew | 8.5 | - |
| Usability | 8.7 | - |
| Support Rating | 3.0 | - |
| Online Training | 6.0 | - |
| Implementation Rating | 6.6 | - |
| Configurability | 5.0 | - |
| Product Scalability | 8.0 | - |
| Vendor post-sale | 7.0 | - |
| Vendor pre-sale | 8.0 | - |