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BMC Helix ITSM vs. HaloITSM

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BMC Helix ITSM

260 Reviews and Ratings

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HaloITSM

12 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix ITSM

    Score9 out of 10
    		N/ABMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A

    HaloITSM

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    		HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.…

    $49

    per month per user

    Pricing
    BMC Helix ITSMHaloITSM
    Editions & Modules
    BMC Helix ITSM
    Contact Sales
    On Premise
    $49
    per month per user
    Cloud
    $49
    per month per user
    Offerings
    Pricing Offerings
    BMC Helix ITSMHaloITSM
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—There is 15% discount for all charities, educational institutions and non-profit organisations.
    More Pricing Information
    Features
    BMC Helix ITSMHaloITSM
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix ITSM and HaloITSM
    Feature
    BMC Helix ITSM
    8.5
    92 Ratings
    HaloITSM
    8.4
    12 Ratings
    Organize and prioritize service tickets9.191 Ratings8.612 Ratings
    Expert directory8.662 Ratings8.58 Ratings
    Service restoration8.774 Ratings8.77 Ratings
    Self-service tools8.783 Ratings8.611 Ratings
    Subscription-based notifications8.165 Ratings8.612 Ratings
    ITSM collaboration and documentation8.281 Ratings8.39 Ratings
    ITSM reports and dashboards8.382 Ratings7.712 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix ITSM and HaloITSM
    Feature
    BMC Helix ITSM
    8.3
    80 Ratings
    HaloITSM
    7.9
    10 Ratings
    Configuration mangement8.777 Ratings8.07 Ratings
    Asset management dashboard8.473 Ratings7.77 Ratings
    Policy and contract enforcement7.957 Ratings8.05 Ratings
    Change management
    Comparison of Change management features of BMC Helix ITSM and HaloITSM
    Feature
    BMC Helix ITSM
    8.5
    84 Ratings
    HaloITSM
    8.8
    9 Ratings
    Change requests repository8.883 Ratings8.79 Ratings
    Change calendar8.379 Ratings8.77 Ratings
    Service-level management8.479 Ratings9.08 Ratings
    User Ratings
    BMC Helix ITSMHaloITSM
    Likelihood to Recommend
    9.0
    (100 ratings)
    9.0
    (12 ratings)
    Likelihood to Renew
    8.5
    (8 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (51 ratings)
    9.1
    (1 ratings)
    Support Rating
    3.0
    (10 ratings)
    8.2
    (1 ratings)
    Online Training
    6.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.6
    (2 ratings)
    -
    (0 ratings)
    Configurability
    5.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)