BMC Helix ITSM vs. IBM Maximo Application Suite

BMC is the obvious choice for medium—to large companies. With all the functionality included, most of it will be used by more prominent companies. The cost vs. use makes sense for them. For smaller companies, the high cost of license implementation and running costs usually make BMC too expensive. Having a light version for them could increase BMC's market share.

Incentivized

I would recommend Maximo to organizations with the patience and budget for long-term returns. It is not an easy platform to learn at first, but if you invest the time, it pays you back tenfold. It is not for people looking for a simple solution; this is a tool built for serious asset management.

Incentivized

• Remedy is great for housing much of the ITIL process in one System: if you want a complete package with every bell and every whistle, Remedy is for you
• Remedy breaks down the functions of ITIL into "consoles": separate areas of the System, that allow one to focus on Changes, Incidents, Assets, etc
• The interface is VERY compatible with legacy web browser tech: The last surviving member of the browser wars is still the favorite for remedy users: IE 11

Incentivized

• Extensive asset tracking and management. IBM Maximo is extremely capable of handling all sorts of assets so you can track every detail and part of the lifecycle of an asset inside an organization.
• Highly customizable. If the broad array of possibilities inside IBM Maximo still isn't suited for your specific application, it is possible to customize it to a very high degree so it can fit the needs of your organization.
• Preventive maintenance and services. With IBM Maximo, it is possible to schedule all sorts of preventive maintenance for your equipment, maximizing the uptime of your systems and machinery and minimizing unforeseen events.

Incentivized

• Expandability is limited and once you make certain customizations the upgrade process can become difficult or impossible
• Relationships between Configuration Items and Changes is clunky and difficult to setup/maintain
• Service Desk functionality is not as robust as other tools and does not allow for easy configurations/customizations

Incentivized

• IBM Control Desk support is not the best, and if it is present, its assistance is minimal.
• The importance of documentation is something that IBM Control Desk has also slightly ignored, and it facilitates learning.
• Conservative in integrating with some other extensions or software.

Incentivized

It provides the tool we need and is able to be customised to meet new requirements. Cost to change in training and integrations would be considerable.

IBM MAS is the leader in the EAM space. They continue to evolve with the newest technology to stay on the forefront of cutting edge asset management. Their continued international growth and market share demonstrate the effectiveness of the product, its ease of use, and the return on investment of new functionalities.

Incentivized

At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.

The IBM Maximo Application Suite is well known for inventory management solutions. This solution is in use by many corporations but mostly I have seen its use in Ports, defense and aerospace industries. Some of the benefits are 1. asset tracking is amazing 2. Maintenance cost is less 3. Reduced inspection costs 4. Less downtime 5. It allows customization 6 Simplify data management 7. Highly adaptable

Incentivized

for now we are satisfied. first two months 😉

Incentivized

could be faster. db is slower from introducing postgresql

Incentivized

Depends on DB tuning, Query builds etc

Incentivized

Their tech support is top notch. They respond and get back to us, even on lower level incidents and issues, very quickly. It is rare that we deal with a support technician who does not know what they are doing.

I have regularly contacted IBM Support to report issues and raise requests for issues we face during project implementations. The response from them has overall been good and to the point, and they get back to us within a day or 2 and guide us through the process of fixing it or providing an interim fix of the product

Incentivized

As expected, good content and instructions

Incentivized

the trainers dont have so much practical experiences. its mostly follow up and reading existing documentation withou own input. of course experiences people are on shore or have no free time. sad truth

Incentivized

I was not a part of the initial implementation

Incentivized

Implementation of IBM MAS as a service provider has been easy. The functionality in the OEM space has been the best of its class with all related modules and application subject to maintenance

Incentivized

As I mentioned, as an MSP we are exposed to most ITSM products on the marketplace. On completeness of offering, we find BMC ahead of the rest. The only other comparable product is ServiceNow, and functionality is neck and neck with BMC ahead in ITOM, and with ServiceNow pricing is premium for the branding and marketing

Incentivized

SAP Plant Manager. We’re working a lot in critical infrastructure, so in Europe it’s not allowed by law to put asset data in the cloud, especially when it’s connected to geolocation. SAP is moving to the cloud, and IT is a cloud-only solution. So that’s the advantage of Maximo, and that’s why we’re sticking with it.

Incentivized

the product is,probably, really scalable. however as it is in cloud,this theme isn't of our interest anymore

Incentivized

Cognos on its own is a great BI tool, but integration with Maximo is complex and could be better

Incentivized

• With the KPIs exported and reviewed semi-annually or quarterly the management can spot and attend to root causes affecting operations.
• No more missed or forgotten tickets for work orders by the team - increased efficiency and performance.
• Approvals hierarchy enforces controlled change management and responsible actions.

Incentivized

• A Significant improvement in Tracking and Managing Assets with a History of PM Work Orders, Asset transfers, and maintenance costs linked to procurement and inventory usage
• Record accurate labor work hours with proper people management while not missing any schedules and appointments
• With the Cost Management and Budgeting application, it has allowed budget controllers to make timely and proper decisions in preparing budgets, booking costs, track commitments and over commitments, and make deliverable forecasts

Incentivized