TrustRadius: an HG Insights company

BMC Helix ITSM vs. IBM Maximo Application Suite

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix ITSM

    Score9 out of 10
    N/ABMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A

    IBM Maximo Application Suite

    Score8.4 out of 10
    N/AIBM Maximo Application Suite is an enterprise asset management (EAM) platform.N/A
    Pricing
    BMC Helix ITSMIBM Maximo Application Suite
    Editions & Modules
    BMC Helix ITSM
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    BMC Helix ITSMIBM Maximo Application Suite
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    BMC Helix ITSMIBM Maximo Application Suite
    Considered Both Products
    BMC Software Inc.
    Chose BMC Helix ITSM
    I believe Remedy's performance and market share exceeds its competitors. But it is worth mentioning that Microsoft's SCCM has excellent integration with Microsoft enterprise solutions and has is less expensive and not efficient.
    The IBM solution has better analytics but lacks …
    Incentivized
    Chose BMC Helix ITSM
    BMC provided good proof that we will get the benefits they have promised. There were different criteria in the selection process: Gartner Magic Quadrant, stability of the tool, reputation, price, local consultants, local support, ITIL processes coverage, possibilities to expand …
    Incentivized
    IBM
    Chose IBM Maximo Application Suite
    SysAid disconnects in every 5-10 minutes which can be overcome by IBM Maximo. Ticket creation in SysAid is very difficult compared to Maximo. An additional training is required for the new users to use SysAid. Maximo is more essential and user friendly compared to SysAid.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    BMC Helix ITSMIBM Maximo Application Suite
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix ITSM and IBM Maximo Application Suite
    Feature
    BMC Helix ITSM
    8.5
    92 Ratings
    IBM Maximo Application Suite
    -
    Ratings
    Organize and prioritize service tickets9.191 Ratings00 Ratings
    Expert directory8.662 Ratings00 Ratings
    Service restoration8.774 Ratings00 Ratings
    Self-service tools8.783 Ratings00 Ratings
    Subscription-based notifications8.165 Ratings00 Ratings
    ITSM collaboration and documentation8.281 Ratings00 Ratings
    ITSM reports and dashboards8.382 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix ITSM and IBM Maximo Application Suite
    Feature
    BMC Helix ITSM
    8.3
    80 Ratings
    IBM Maximo Application Suite
    -
    Ratings
    Configuration mangement8.777 Ratings00 Ratings
    Asset management dashboard8.473 Ratings00 Ratings
    Policy and contract enforcement7.957 Ratings00 Ratings
    Change management
    Comparison of Change management features of BMC Helix ITSM and IBM Maximo Application Suite
    Feature
    BMC Helix ITSM
    8.5
    84 Ratings
    IBM Maximo Application Suite
    -
    Ratings
    Change requests repository8.883 Ratings00 Ratings
    Change calendar8.379 Ratings00 Ratings
    Service-level management8.479 Ratings00 Ratings
    User Ratings
    BMC Helix ITSMIBM Maximo Application Suite
    Likelihood to Recommend
    9.0
    (100 ratings)
    7.7
    (45 ratings)
    Likelihood to Renew
    8.5
    (8 ratings)
    8.0
    (5 ratings)
    Usability
    8.7
    (51 ratings)
    7.9
    (5 ratings)
    Support Rating
    3.0
    (10 ratings)
    7.2
    (4 ratings)
    Online Training
    6.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.6
    (2 ratings)
    7.3
    (3 ratings)
    Configurability
    5.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)