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BMC Helix ITSM vs. IBM Rational ClearQuest

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BMC Helix ITSM

260 Reviews and Ratings

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IBM Rational ClearQuest

28 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix ITSM

    Score9 out of 10
    		N/ABMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A

    IBM Rational ClearQuest

    Score7 out of 10
    		N/AA customizable database workflow application development and production system that provides better visibility and control. IBM Rational ClearQuest is change management software that helps improve developer productivity while accommodating the methodologies, processes and tools that best fit the project and the people on the team. It provides tools and processes used to maintain control of changes while catering to the diverse needs of the developer.N/A
    Pricing
    BMC Helix ITSMIBM Rational ClearQuest
    Editions & Modules
    BMC Helix ITSM
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    BMC Helix ITSMIBM Rational ClearQuest
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    BMC Helix ITSMIBM Rational ClearQuest
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix ITSM and IBM Rational ClearQuest
    Feature
    BMC Helix ITSM
    8.5
    92 Ratings
    IBM Rational ClearQuest
    -
    Ratings
    Organize and prioritize service tickets9.191 Ratings00 Ratings
    Expert directory8.662 Ratings00 Ratings
    Service restoration8.774 Ratings00 Ratings
    Self-service tools8.783 Ratings00 Ratings
    Subscription-based notifications8.165 Ratings00 Ratings
    ITSM collaboration and documentation8.281 Ratings00 Ratings
    ITSM reports and dashboards8.382 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix ITSM and IBM Rational ClearQuest
    Feature
    BMC Helix ITSM
    8.3
    80 Ratings
    IBM Rational ClearQuest
    -
    Ratings
    Configuration mangement8.777 Ratings00 Ratings
    Asset management dashboard8.473 Ratings00 Ratings
    Policy and contract enforcement7.957 Ratings00 Ratings
    Change management
    Comparison of Change management features of BMC Helix ITSM and IBM Rational ClearQuest
    Feature
    BMC Helix ITSM
    8.5
    84 Ratings
    IBM Rational ClearQuest
    -
    Ratings
    Change requests repository8.883 Ratings00 Ratings
    Change calendar8.379 Ratings00 Ratings
    Service-level management8.479 Ratings00 Ratings
    User Ratings
    BMC Helix ITSMIBM Rational ClearQuest
    Likelihood to Recommend
    9.0
    (100 ratings)
    4.0
    (6 ratings)
    Likelihood to Renew
    8.5
    (8 ratings)
    8.0
    (2 ratings)
    Usability
    8.7
    (51 ratings)
    7.0
    (2 ratings)
    Support Rating
    3.0
    (10 ratings)
    9.0
    (2 ratings)
    Online Training
    6.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.6
    (2 ratings)
    8.0
    (2 ratings)
    Configurability
    5.0
    (1 ratings)
    10.0
    (1 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)