BMC Helix ITSM vs. Intel Data Center Manager (Intel DCM)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 BMC Helix ITSM | Score9 out of 10 | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
 Intel DCM | Score9 out of 10 | N/A | Intel® Data Center Manager (Intel DCM) Console is a web-based GUI application that allows users to monitor and manage the health, power consumption, and thermal efficiency of the servers and IT devices in data center. Intel® DCM Console can be used for free with Intel Server Products that include the AXXRMM4Lite remote management module, and also includes a 30-day trial license for use with other devices. | N/A |
| BMC Helix ITSM | Intel DCM | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| BMC Helix ITSM | Intel DCM | |||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
| |||||||||||||||||||||||||
| ITSM asset management |
| |||||||||||||||||||||||||
| Change management |
| |||||||||||||||||||||||||
| BMC Helix ITSM | Intel DCM | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 9.0 |
| Likelihood to Renew | 8.5 | - |
| Usability | 8.7 | - |
| Support Rating | 3.0 | - |
| Online Training | 6.0 | - |
| Implementation Rating | 6.6 | - |
| Configurability | 5.0 | - |
| Product Scalability | 8.0 | - |
| Vendor post-sale | 7.0 | - |
| Vendor pre-sale | 8.0 | - |