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BMC Helix ITSM vs. KACE Systems Management Appliance (SMA)

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BMC Helix ITSM

260 Reviews and Ratings

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KACE Systems Management Appliance (SMA)

24 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix ITSM

    Score9 out of 10
    		N/ABMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A

    KACE Systems Management Appliance

    Score10 out of 10
    		N/AQuest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM…N/A
    Pricing
    BMC Helix ITSMKACE Systems Management Appliance
    Editions & Modules
    BMC Helix ITSM
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    BMC Helix ITSMKACE Systems Management Appliance
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    BMC Helix ITSMKACE Systems Management Appliance
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix ITSM and KACE Systems Management Appliance (SMA)
    Feature
    BMC Helix ITSM
    8.5
    92 Ratings
    KACE Systems Management Appliance (SMA)
    -
    Ratings
    Organize and prioritize service tickets9.191 Ratings00 Ratings
    Expert directory8.662 Ratings00 Ratings
    Service restoration8.774 Ratings00 Ratings
    Self-service tools8.783 Ratings00 Ratings
    Subscription-based notifications8.165 Ratings00 Ratings
    ITSM collaboration and documentation8.281 Ratings00 Ratings
    ITSM reports and dashboards8.382 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix ITSM and KACE Systems Management Appliance (SMA)
    Feature
    BMC Helix ITSM
    8.3
    80 Ratings
    KACE Systems Management Appliance (SMA)
    -
    Ratings
    Configuration mangement8.777 Ratings00 Ratings
    Asset management dashboard8.473 Ratings00 Ratings
    Policy and contract enforcement7.957 Ratings00 Ratings
    Change management
    Comparison of Change management features of BMC Helix ITSM and KACE Systems Management Appliance (SMA)
    Feature
    BMC Helix ITSM
    8.5
    84 Ratings
    KACE Systems Management Appliance (SMA)
    -
    Ratings
    Change requests repository8.883 Ratings00 Ratings
    Change calendar8.379 Ratings00 Ratings
    Service-level management8.479 Ratings00 Ratings
    IT Asset Management
    Comparison of IT Asset Management features of BMC Helix ITSM and KACE Systems Management Appliance (SMA)
    Feature
    BMC Helix ITSM
    -
    Ratings
    KACE Systems Management Appliance (SMA)
    8.6
    12 Ratings
    Software and hardware inventory tracking00 Ratings10.012 Ratings
    License management00 Ratings9.011 Ratings
    Asset lifecycle monitoring00 Ratings8.010 Ratings
    Contract management00 Ratings6.06 Ratings
    Asset relationship management00 Ratings10.08 Ratings
    User Ratings
    BMC Helix ITSMKACE Systems Management Appliance
    Likelihood to Recommend
    9.0
    (100 ratings)
    10.0
    (12 ratings)
    Likelihood to Renew
    8.5
    (8 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (51 ratings)
    8.6
    (3 ratings)
    Support Rating
    3.0
    (10 ratings)
    9.5
    (4 ratings)
    Online Training
    6.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.6
    (2 ratings)
    -
    (0 ratings)
    Configurability
    5.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)