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BMC Helix ITSM vs. Microsoft Power Automate

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BMC Helix ITSM

260 Reviews and Ratings

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Microsoft Power Automate

245 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix ITSM

    Score9 out of 10
    		N/ABMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A

    Microsoft Power Automate

    Score8.3 out of 10
    		N/AMicrosoft Power Automate is an advanced automation platform offering a range of features, including AI-powered automation, robotic process automation (RPA), business process automation (BPA), digital process automation (DPA), and process/task mining. The platform aims to empower organizations to securely automate their operations at scale by leveraging low-code and AI technologies.

    $15

    per month per user

    Pricing
    BMC Helix ITSMMicrosoft Power Automate
    Editions & Modules
    BMC Helix ITSM
    Contact Sales
    Power Automate Premium
    $15
    per month per user
    Power Automate Process
    $150
    per month per bot
    Hosted RPA add-on
    $215
    per month per bot
    Process Mining add-on
    $5,000
    per month per tenant
    Offerings
    Pricing Offerings
    BMC Helix ITSMMicrosoft Power Automate
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    BMC Helix ITSMMicrosoft Power Automate
    Considered Both Products
    BMC Software Inc.
    No answer on this topic
    Microsoft
    Verified User
    Chose Microsoft Power Automate
    Quite competing products but since we had a Microsoft strategy, Power Automate was the preferred choice. Simple workflows that can also be built by citizen developers or end users in business has been one of the most important points in favour of Microsoft Power Automate. …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    BMC Helix ITSMMicrosoft Power Automate
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix ITSM and Microsoft Power Automate
    Feature
    BMC Helix ITSM
    8.5
    92 Ratings
    Microsoft Power Automate
    -
    Ratings
    Organize and prioritize service tickets9.191 Ratings00 Ratings
    Expert directory8.662 Ratings00 Ratings
    Service restoration8.774 Ratings00 Ratings
    Self-service tools8.783 Ratings00 Ratings
    Subscription-based notifications8.165 Ratings00 Ratings
    ITSM collaboration and documentation8.281 Ratings00 Ratings
    ITSM reports and dashboards8.382 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix ITSM and Microsoft Power Automate
    Feature
    BMC Helix ITSM
    8.3
    80 Ratings
    Microsoft Power Automate
    -
    Ratings
    Configuration mangement8.777 Ratings00 Ratings
    Asset management dashboard8.473 Ratings00 Ratings
    Policy and contract enforcement7.957 Ratings00 Ratings
    Change management
    Comparison of Change management features of BMC Helix ITSM and Microsoft Power Automate
    Feature
    BMC Helix ITSM
    8.5
    84 Ratings
    Microsoft Power Automate
    -
    Ratings
    Change requests repository8.883 Ratings00 Ratings
    Change calendar8.379 Ratings00 Ratings
    Service-level management8.479 Ratings00 Ratings
    User Ratings
    BMC Helix ITSMMicrosoft Power Automate
    Likelihood to Recommend
    9.0
    (100 ratings)
    7.8
    (82 ratings)
    Likelihood to Renew
    8.5
    (8 ratings)
    9.3
    (9 ratings)
    Usability
    8.7
    (51 ratings)
    9.0
    (7 ratings)
    Support Rating
    3.0
    (10 ratings)
    7.9
    (12 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Online Training
    6.0
    (1 ratings)
    8.9
    (2 ratings)
    Implementation Rating
    6.6
    (2 ratings)
    7.5
    (36 ratings)
    Configurability
    5.0
    (1 ratings)
    9.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    8.5
    (2 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor post-sale
    7.0
    (1 ratings)
    9.0
    (1 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    10.0
    (1 ratings)