TrustRadius: an HG Insights company

BMC Helix ITSM vs. Miradore Management Suite

Save this comparison

Save this comparison

BMC Helix ITSM

260 Reviews and Ratings

Learn More

Miradore Management Suite

2 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix ITSM

    Score9 out of 10
    		N/ABMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A

    Miradore Management Suite

    Score8 out of 10
    		N/AMiradore Management Suite is an IT asset management tool. It allows users to manage and optimize hardware and software assets, while automating routines like deployments, patches and configurations.

    $800

    per month 200 licenses (minimum)

    Pricing
    BMC Helix ITSMMiradore Management Suite
    Editions & Modules
    BMC Helix ITSM
    Contact Sales
    Miradore Management Suite
    $4
    per month per device (200 minimum)
    Offerings
    Pricing Offerings
    BMC Helix ITSMMiradore Management Suite
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    BMC Helix ITSMMiradore Management Suite
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix ITSM and Miradore Management Suite
    Feature
    BMC Helix ITSM
    8.5
    92 Ratings
    Miradore Management Suite
    -
    Ratings
    Organize and prioritize service tickets9.191 Ratings00 Ratings
    Expert directory8.662 Ratings00 Ratings
    Service restoration8.774 Ratings00 Ratings
    Self-service tools8.783 Ratings00 Ratings
    Subscription-based notifications8.165 Ratings00 Ratings
    ITSM collaboration and documentation8.281 Ratings00 Ratings
    ITSM reports and dashboards8.382 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix ITSM and Miradore Management Suite
    Feature
    BMC Helix ITSM
    8.3
    80 Ratings
    Miradore Management Suite
    -
    Ratings
    Configuration mangement8.777 Ratings00 Ratings
    Asset management dashboard8.473 Ratings00 Ratings
    Policy and contract enforcement7.957 Ratings00 Ratings
    Change management
    Comparison of Change management features of BMC Helix ITSM and Miradore Management Suite
    Feature
    BMC Helix ITSM
    8.5
    84 Ratings
    Miradore Management Suite
    -
    Ratings
    Change requests repository8.883 Ratings00 Ratings
    Change calendar8.379 Ratings00 Ratings
    Service-level management8.479 Ratings00 Ratings
    IT Asset Management
    Comparison of IT Asset Management features of BMC Helix ITSM and Miradore Management Suite
    Feature
    BMC Helix ITSM
    -
    Ratings
    Miradore Management Suite
    8.4
    1 Ratings
    Software and hardware inventory tracking00 Ratings9.01 Ratings
    License management00 Ratings8.01 Ratings
    Asset lifecycle monitoring00 Ratings8.01 Ratings
    Contract management00 Ratings8.01 Ratings
    Asset relationship management00 Ratings9.01 Ratings
    User Ratings
    BMC Helix ITSMMiradore Management Suite
    Likelihood to Recommend
    9.0
    (100 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    8.5
    (8 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (51 ratings)
    -
    (0 ratings)
    Support Rating
    3.0
    (10 ratings)
    -
    (0 ratings)
    Online Training
    6.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.6
    (2 ratings)
    -
    (0 ratings)
    Configurability
    5.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)