BMC Helix ITSM vs. PDQ Connect
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 BMC Helix ITSM | Score9 out of 10 | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
 PDQ Connect | Score10 out of 10 | N/A | A cloud-based patch management solution for system admins, PDQ Connect allows the user to automate deployments, nerd out on reports, access remote devices, and address vulnerabilities in as little as one click — from a single console. PDQ Connect takes care of the IT environment and is designed to help users to: Deploy quickly: Deploy software, files, and… | $1,200 per year 100 devices (minimum) |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Basic $12 per device/year Patch management & inventory insights Includes: - Device inventory - Prebuilt & custom packages - Custom fields & reports Plus $18 per device/year Includes everything in Basic and... - Automated deployments - Remote desktop - Role-based access control - Custom scanners Premium $28 per device/year Includes everything in Plus and... - Vulnerability scanning - Vulnerability prioritization - One-click CVE resolution - API-based integrations | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| BMC Helix ITSM | PDQ Connect | |
|---|---|---|
| Likelihood to Recommend | 9.0 | - |
| Likelihood to Renew | 8.5 | - |
| Usability | 8.7 | - |
| Support Rating | 3.0 | - |
| Online Training | 6.0 | - |
| Implementation Rating | 6.6 | - |
| Configurability | 5.0 | - |
| Product Scalability | 8.0 | - |
| Vendor post-sale | 7.0 | - |
| Vendor pre-sale | 8.0 | - |