BMC Helix ITSM vs. Rocket DevOps
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 BMC Helix ITSM | Score9 out of 10 | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
 Rocket DevOps | Score9 out of 10 | N/A | Rocket DevOps (formerly Rocket Aldon) enables true end-to-end (CI/CD) for IBM i+ environments. Businesses can extend holistic DevSecOps best practices to the IBM i, pursue innovative experimentation, easily respond to compliance audits, and adapt to the ever-changing expectations of process, technology, or experience. | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Incident and problem management |
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| BMC Helix ITSM | Rocket DevOps | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 6.0 |
| Likelihood to Renew | 8.5 | 8.0 |
| Usability | 8.6 | - |
| Support Rating | 3.0 | 7.0 |
| Online Training | 6.0 | - |
| Implementation Rating | 6.6 | - |
| Configurability | 5.0 | - |
| Product Scalability | 8.0 | - |
| Vendor post-sale | 7.0 | - |
| Vendor pre-sale | 8.0 | - |