BMC Helix ITSM vs. Snapfix
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 BMC Helix ITSM | Score9 out of 10 | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
 Snapfix | N/A | Enterprise companies (1,001+ employees) | Snapfix is designed to help professionals manage and maintain buildings, facilities and equipment. The mobile and web-bsed platform manages tasks to keep users' teams organised and efficient. See a problem like a broken bulb. Take a photo which generates a task. Assign the task to the appropriate colleague to fix it. A simple red, yellow and green (traffic light!) system allows users track progress of each issue with full audit capability. Snapfix has been designed for… | $99 per month |
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| Editions & Modules |
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| Entry-level Setup Fee | No setup fee | $299 one-time fee per installation | ||||||||||||||
| Additional Details | — | Snapfix offers a 14-day free trial for new users, after which the software is available across 3 pricing tiers. Pricing and functionality - outlined below. Professional: $99/month or $999 paid annually for up to 10 users and unlimited tasks Business: $199/month or $1,999 paid annually for up to 15 users and unlimited tasks Please contact Snapfix for Enterprise pricing plan with unlimited users and tasks. Special offers available for non-profit & education. | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| BMC Helix ITSM | Snapfix | |
|---|---|---|
| Likelihood to Recommend | 9.0 | - |
| Likelihood to Renew | 8.5 | - |
| Usability | 8.7 | - |
| Support Rating | 3.0 | - |
| Online Training | 6.0 | - |
| Implementation Rating | 6.6 | - |
| Configurability | 5.0 | - |
| Product Scalability | 8.0 | - |
| Vendor post-sale | 7.0 | - |
| Vendor pre-sale | 8.0 | - |