| Product | Rating | Most Used By | Product Summary | Starting Price |
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 BMC Helix ITSM | Score9 out of 10 | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
 Snow Atlas | Score8 out of 10 | N/A | Snow Atlas is a cloud-native platform built from the ground up to provide Technology Intelligence for today’s hybrid enterprises. Based on a microservices architecture and standardized APIs, Snow Atlas provides a unified foundation for Snow’s IT asset management, SaaS management and FinOps solutions. It can be used to display all of the technology in an enterprise's IT stack, or to find opportunities to enhance, optimize and efficiently manage technology assets and share data with… | N/A |
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| Considered Both Products | | No answer on this topic |
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| Would buy again | ||
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| Delivers good value for the price | ||
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| Happy with the feature set | ||
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| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| Incident and problem management |
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| Likelihood to Recommend | 9.0 | 7.7 |
| Likelihood to Renew | 8.5 | 9.0 |
| Usability | 8.7 | 8.0 |
| Support Rating | 3.0 | 6.4 |
| Online Training | 6.0 | - |
| Implementation Rating | 6.6 | 6.4 |
| Configurability | 5.0 | - |
| Product Scalability | 8.0 | - |
| Vendor post-sale | 7.0 | - |
| Vendor pre-sale | 8.0 | - |