BMC Helix ITSM vs. The Change Shop
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 BMC Helix ITSM | Score9 out of 10 | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
 The Change Shop | N/A | N/A | The Change Shop is a people analytics technology firm featuring a platform designed to allow Change Leaders to collect, analyze, track, and simulate organizational change management initiatives. The platform enables leaders to collect and analyze change initiatives across multiple organizational stakeholder groups. | $180 per month |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| BMC Helix ITSM | The Change Shop | |
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| Likelihood to Recommend | 9.0 | - |
| Likelihood to Renew | 8.5 | - |
| Usability | 8.7 | - |
| Support Rating | 3.0 | - |
| Online Training | 6.0 | - |
| Implementation Rating | 6.6 | - |
| Configurability | 5.0 | - |
| Product Scalability | 8.0 | - |
| Vendor post-sale | 7.0 | - |
| Vendor pre-sale | 8.0 | - |