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BMC Helix Remedyforce vs. Datto Autotask PSA

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BMC Helix Remedyforce

57 Reviews and Ratings

Datto Autotask PSA

136 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix Remedyforce

    Score8.7 out of 10
    		N/ABMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.

    $67.90

    per user/per month

    Autotask PSA

    Score8.9 out of 10
    		N/AAutotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).N/A
    Pricing
    BMC Helix RemedyforceAutotask PSA
    Editions & Modules
    BMC Helix Remedyforce
    $67.90
    per user/per month
    No answers on this topic
    Offerings
    Pricing Offerings
    BMC Helix RemedyforceAutotask PSA
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    BMC Helix RemedyforceAutotask PSA
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix Remedyforce and Datto Autotask PSA
    Feature
    BMC Helix Remedyforce
    7.7
    7 Ratings
    Datto Autotask PSA
    -
    Ratings
    Organize and prioritize service tickets9.07 Ratings00 Ratings
    Expert directory6.05 Ratings00 Ratings
    Service restoration9.07 Ratings00 Ratings
    Self-service tools7.95 Ratings00 Ratings
    Subscription-based notifications6.06 Ratings00 Ratings
    ITSM collaboration and documentation8.07 Ratings00 Ratings
    ITSM reports and dashboards8.07 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix Remedyforce and Datto Autotask PSA
    Feature
    BMC Helix Remedyforce
    8.0
    7 Ratings
    Datto Autotask PSA
    -
    Ratings
    Configuration mangement9.07 Ratings00 Ratings
    Asset management dashboard9.05 Ratings00 Ratings
    Policy and contract enforcement6.03 Ratings00 Ratings
    Change management
    Comparison of Change management features of BMC Helix Remedyforce and Datto Autotask PSA
    Feature
    BMC Helix Remedyforce
    9.0
    7 Ratings
    Datto Autotask PSA
    -
    Ratings
    Change requests repository9.07 Ratings00 Ratings
    Change calendar9.07 Ratings00 Ratings
    Service-level management9.07 Ratings00 Ratings
    User Ratings
    BMC Helix RemedyforceAutotask PSA
    Likelihood to Recommend
    9.0
    (12 ratings)
    10.0
    (30 ratings)
    Likelihood to Renew
    7.5
    (4 ratings)
    9.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Support Rating
    8.0
    (1 ratings)
    8.4
    (4 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    -
    (0 ratings)