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BMC Helix Remedyforce vs. Freshservice

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix Remedyforce

    Score8.7 out of 10
    N/ABMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.

    $67.90

    per user/per month

    Freshservice

    Score8.8 out of 10
    N/AFreshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

    $29

    per month per agent

    Pricing
    BMC Helix RemedyforceFreshservice
    Editions & Modules
    BMC Helix Remedyforce
    $67.90
    per user/per month
    Starter
    $29.00
    per month per agent
    Growth
    $59.00
    per month per agent
    Pro
    $119.00
    per month per agent
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    BMC Helix RemedyforceFreshservice
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—Discount available for annual billing.
    More Pricing Information
    Community Pulse
    BMC Helix RemedyforceFreshservice
    Considered Both Products
    BMC Software Inc.
    No answer on this topic
    Freshworks Inc
    Chose Freshservice
    FreshService is easier to use and to train your team. It is cheaper too and the support it gives is really nice. You can feel that are not alone while you are setting up the portal and the feedback is very prompt. I do not say that the others are bad, but they really do not fit …
    Incentivized
    Chose Freshservice
    Freshservice is a much more streamlined product, providing an ease of administration not found in most tools. In addition, Freshworks has an unbelievable record of growing the tool through development and technology acquisition. They are always looking to improve upon an …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    BMC Helix RemedyforceFreshservice
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix Remedyforce and Freshservice
    Feature
    BMC Helix Remedyforce
    7.7
    7 Ratings
    Freshservice
    8.2
    142 Ratings
    Organize and prioritize service tickets9.07 Ratings9.1142 Ratings
    Expert directory6.05 Ratings8.3100 Ratings
    Service restoration9.07 Ratings8.485 Ratings
    Self-service tools7.95 Ratings8.1126 Ratings
    Subscription-based notifications6.06 Ratings7.9103 Ratings
    ITSM collaboration and documentation8.07 Ratings7.6117 Ratings
    ITSM reports and dashboards8.07 Ratings8.1122 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix Remedyforce and Freshservice
    Feature
    BMC Helix Remedyforce
    8.0
    7 Ratings
    Freshservice
    7.7
    114 Ratings
    Configuration mangement9.07 Ratings7.4106 Ratings
    Asset management dashboard9.05 Ratings7.5111 Ratings
    Policy and contract enforcement6.03 Ratings8.278 Ratings
    Change management
    Comparison of Change management features of BMC Helix Remedyforce and Freshservice
    Feature
    BMC Helix Remedyforce
    9.0
    7 Ratings
    Freshservice
    8.0
    109 Ratings
    Change requests repository9.07 Ratings7.7103 Ratings
    Change calendar9.07 Ratings7.887 Ratings
    Service-level management9.07 Ratings8.4102 Ratings
    User Ratings
    BMC Helix RemedyforceFreshservice
    Likelihood to Recommend
    9.0
    (12 ratings)
    8.5
    (143 ratings)
    Likelihood to Renew
    7.5
    (4 ratings)
    8.7
    (7 ratings)
    Usability
    -
    (0 ratings)
    9.5
    (13 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (5 ratings)
    Performance
    -
    (0 ratings)
    7.8
    (6 ratings)
    Support Rating
    8.0
    (1 ratings)
    8.3
    (107 ratings)
    In-Person Training
    -
    (0 ratings)
    7.3
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.2
    (3 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    9.1
    (8 ratings)
    Configurability
    -
    (0 ratings)
    7.9
    (5 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.8
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    6.4
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    8.1
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.6
    (4 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.3
    (4 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.0
    (5 ratings)