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BMC Helix Remedyforce vs. Spoke

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix Remedyforce

    Score8.7 out of 10
    N/ABMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.

    $67.90

    per user/per month

    Spoke

    Score9.1 out of 10
    N/ASpoke, headquartered in San Francisco, offers their ticketing and request management app designed to support IT help desks, HR, or management with handling employee requests and assistance needs.N/A
    Pricing
    BMC Helix RemedyforceSpoke
    Editions & Modules
    BMC Helix Remedyforce
    $67.90
    per user/per month
    No answers on this topic
    Offerings
    Pricing Offerings
    BMC Helix RemedyforceSpoke
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Features
    BMC Helix RemedyforceSpoke
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix Remedyforce and Spoke
    Feature
    BMC Helix Remedyforce
    7.7
    7 Ratings
    Spoke
    8.4
    4 Ratings
    Organize and prioritize service tickets9.07 Ratings7.34 Ratings
    Expert directory6.05 Ratings8.32 Ratings
    Service restoration9.07 Ratings10.01 Ratings
    Self-service tools7.95 Ratings8.63 Ratings
    Subscription-based notifications6.06 Ratings8.43 Ratings
    ITSM collaboration and documentation8.07 Ratings8.23 Ratings
    ITSM reports and dashboards8.07 Ratings8.02 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix Remedyforce and Spoke
    Feature
    BMC Helix Remedyforce
    8.0
    7 Ratings
    Spoke
    9.0
    1 Ratings
    Configuration mangement9.07 Ratings9.01 Ratings
    Asset management dashboard9.05 Ratings00 Ratings
    Policy and contract enforcement6.03 Ratings9.01 Ratings
    Change management
    Comparison of Change management features of BMC Helix Remedyforce and Spoke
    Feature
    BMC Helix Remedyforce
    9.0
    7 Ratings
    Spoke
    8.3
    3 Ratings
    Change requests repository9.07 Ratings8.63 Ratings
    Change calendar9.07 Ratings8.32 Ratings
    Service-level management9.07 Ratings8.02 Ratings
    User Ratings
    BMC Helix RemedyforceSpoke
    Likelihood to Recommend
    9.0
    (12 ratings)
    8.4
    (4 ratings)
    Likelihood to Renew
    7.5
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    -
    (0 ratings)