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BMC Track-It! vs. SymphonyAI IT Service Management

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BMC Track-It!

44 Reviews and Ratings

SymphonyAI IT Service Management

45 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Track-It!

    Score6.5 out of 10
    		N/ABMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.N/A

    SymphonyAI IT Service Management

    Score9.4 out of 10
    		N/ASymphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.N/A
    Pricing
    BMC Track-It!SymphonyAI IT Service Management
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BMC Track-It!SymphonyAI IT Service Management
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    BMC Track-It!SymphonyAI IT Service Management
    IT Asset Management
    Comparison of IT Asset Management features of BMC Track-It! and SymphonyAI IT Service Management
    Feature
    BMC Track-It!
    5.8
    15 Ratings
    SymphonyAI IT Service Management
    -
    Ratings
    Software and hardware inventory tracking6.815 Ratings00 Ratings
    License management5.715 Ratings00 Ratings
    Asset lifecycle monitoring6.112 Ratings00 Ratings
    Contract management4.09 Ratings00 Ratings
    Asset relationship management6.312 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of BMC Track-It! and SymphonyAI IT Service Management
    Feature
    BMC Track-It!
    -
    Ratings
    SymphonyAI IT Service Management
    8.8
    20 Ratings
    Organize and prioritize service tickets00 Ratings8.620 Ratings
    Expert directory00 Ratings8.815 Ratings
    Service restoration00 Ratings8.618 Ratings
    Self-service tools00 Ratings8.317 Ratings
    Subscription-based notifications00 Ratings7.915 Ratings
    ITSM collaboration and documentation00 Ratings9.617 Ratings
    ITSM reports and dashboards00 Ratings9.920 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Track-It! and SymphonyAI IT Service Management
    Feature
    BMC Track-It!
    -
    Ratings
    SymphonyAI IT Service Management
    9.0
    20 Ratings
    Configuration mangement00 Ratings8.320 Ratings
    Asset management dashboard00 Ratings8.920 Ratings
    Policy and contract enforcement00 Ratings9.815 Ratings
    Change management
    Comparison of Change management features of BMC Track-It! and SymphonyAI IT Service Management
    Feature
    BMC Track-It!
    -
    Ratings
    SymphonyAI IT Service Management
    9.4
    20 Ratings
    Change requests repository00 Ratings8.320 Ratings
    Change calendar00 Ratings9.916 Ratings
    Service-level management00 Ratings9.918 Ratings
    User Ratings
    BMC Track-It!SymphonyAI IT Service Management
    Likelihood to Recommend
    7.0
    (18 ratings)
    8.9
    (20 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    8.5
    (4 ratings)
    -
    (0 ratings)