Bonterra Apricot vs. OpenText Documentum

For my purposes of tracking participant case notes and data, Apricot functions well. The layout is sleek and organized, and the platform is user friendly making for an easy adjustment period for new staff. We are able to track important deadlines on the home page so the user doesn't need to take time out of their day to see what needs to be prioritized, they can just jump into the work

Incentivized

What are the document volume, the throughput - currently and expected in year, 3 years etc.? Is the company doing content management on international level, where access from multiple locations is needed - then Documentum can be good investment. What ECM system will be used for - document storage, document lifecycle or retention? Or all of the above? - Documentum works very well if all 3 items are combined, yet for storage there must be cheaper and more easily adaptable solutions available.

• Allows us to set notification reminders when residents of our program advance through out program
• Allows us to create reports tailored to the information that we need
• Allows us to update information efficiently and in real time so that everyone on the team can be on the same page.

Incentivized

• It's good at integration with external systems through standard industry supported APIs, including but not limited to web services integration and file system integration.
• Good support from major up and downstream technologies such as image capturing and back end ERP, Database, and HR.
• Highly configurable.
• Very fast searching capabilities.
• Highly scalable.

Incentivized

• There are several things in the "suggestion" area that have been there for a while. For instance, to be able to see the client's age instead of just the birthdate. Many people want this, but I don't understand why it can't be done for us.
• Luckily, whenever an issue arises, it's not there for long, as you have a fairly quick turnaround for resolving them.
• Being able to view notes and other information sources with just a drop-down, instead of opening the entire note, would be preferred.
• There are times when the system is just slow or doesn't work at all and it takes a little extra time for it to be resolved. This causes some stress.

Incentivized

• Expense. If Documentum costs less it would penetrate more markets. This is often the reason a lighter weight solution is chosen.
• Web Publishing. Documentum is not a great solution for replacing CMSs like SiteCore or Drupal. Probably better as an archiving target for parallel publishing to both web and Documentum. Documentum is also not a web hosting solution like some other systems, it is possible to try and consume directly from the repository in real time but it is better to push web content out and consume from another platform.
• Development. The price of broad functionality is complexity. Arguably, Documentum drank the kool-aid and tried to become like other enterprise solutions by adapting Java, Windows, etc. in the late '90s and it made them slower, more complex in design, and less stable. They recovered from that but it still requires developers with a few years of experience in Documentum to safely develop in Documentum. The issue is not knowing Java but knowing what to do or not do in an ECM system. This is even more important in regulated ECM/RM systems.

Incentivized

I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.

Incentivized

Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.

Incentivized

Without any formal IT education, I was able to utilize their articles and videos to teach myself how to configure and customize the software to our organization (although I do recommend their Apricot Admin training to polish your skills). The majority of users are able to adapt immediately with minimal training.Staff that have challenges with technology in general do adapt to using the system once you can create buy in and engagement (although it does take time and training)

Incentivized

It is usually available when I need to use it

Incentivized

The system does tend to run slowly when pulling more complex reports

Incentivized

This is a difficult question to answer because when I hear the word "support" I think of this in multiple levels. The customer service on the front end, with my account manager is pretty good. There was a time for about a year and a half where I didn't even want to get to know this persons name because they wouldn't be there there long enough for me to get to know them. For the past 8-9 months we've had the same account manager, and this is helpful as a way to grow our trust in Apricot social solutions as well as the account manager understanding the needs of our organization. The technical support is also fine. The issues we most have problems with is how the technical support is calculated and the lack of roll-over of technical support time. If our account has 1 hour of technical support per month, but we don't need any technical support for 4 months, it would be great to have the ability to use those 4 hours (as time allows per the IT calendar) when we need them, even if it falls within one month. We've also had instances of working with IT persons who didn't seem to care at all about our issues, and seemed eager to put our call behind them and get onto the next without much thought as to why we were calling them in the first place. We've also had instances where the IT person didn't seem to really be listening to what it is we needed, and was heck bent on what they THOUGHT we needed rather than listening to what we actually did need. While we also have had experiences of working with IT persons who were absolutely great at working through issues. They were patient and understanding and would explain why a solution (c)would or (c)would not work. We even worked through those options in real time if they were unsure whether a data solution would work or not. That was great because we felt heard.

Incentivized

Support is better than with ECM, but could use some improvement.

Incentivized

Online training only

Incentivized

Too difficult to follow and customize for our needs

Incentivized

There need to be specialists who know how to best work with an organization developing a new program, not just transferring existing forms to a digital format.

Incentivized

I have used RealTime is a different role and purpose, but I always thought it was hard to navigate and just confusing as a whole. I do not use Apricot for IEP's, which is what RealTime was used for in my previous role. However, I do like the way that Apricot functions and think it is just more user friendly

Incentivized

Subjective but here's how I see it: Heavy duty (in order of how much they can do and how much they can handle): 1)Documentum, 2)FileNet 3)OpenText Middle duty: 1)WCC-WebCenter Content, 2)Alfresco, 3)M-Files (3rd b/c it is Windows only), 4)Nuxeo (only b/c of its newish approach that may lead somewhere) Light duty: 1) BOX (not an ECM but it says it is), 2) EFSS (pick your poison, BOX is an enhanced EFSS), 3) CMSs (some have some ECM capability, none have much)

Incentivized

I have never had a problem with the system

Incentivized

• Consistent, accurate financial records of program spending are to be provided to Grant Funders.
• One-stop shop for all program records, including past, current, and waitlisted clients.
• Continued partnership with Grant Funders due to the ease on both sides with the Bonterra Apricot Software.

Incentivized

• After this product, the client is able to manage content security and due to it, the client is able to use the business process, and this really reduces effort and increases the profit in business.
• It provides integration with SAP easily which really helps the client to manage this effectively and with minimum effort system is ready to use.
• Also searching, automated flows also create a bigger impact and reduce a lot manual effort.

Incentivized