Booker vs. Engageware

Booker is very user friendly with videos to help our staff who are setting up schedules. It has very robust features that our school district didn't really need when we piloted it. It has a great option for widgets to be added to websites, whether district or school site. We find that the more widgets are available, the more appreciative our parents are. This is definitely a product that is used in the business world and not in the school district world so it doesn't really have the personalization we need as a school district or a school sites. Should the site change its potential customers, it would be a great fit for us because scheduling is very challenging in a large school district, be it at the district level or at individual school sites

Incentivized

TimeTrade is a good fit for a team with regular hours and little schedule fluctuation, one type of role being hired at a time, a limited budget, excellent phone/communication skills to work with the customer service team effectively, and a very clear idea of exactly how the hiring process needs to be structured. Not recommended for teams with diverse appointment types/programs, complex/shifting schedules, and enough budget to afford a higher end product.

Incentivized

• Booker is great for customer management. You can easily add customers with numerous areas to put additional information for them. With the addition of Frederick, sending out Birthday emails and contacting them via email is a breeze.
• I have found Booker to be extremely easy to teach new hires how to use. Because it is so visual, I find that anyone can pick up the basics of how to use this software very quickly.
• Booker makes it extremely easy for a company with multiple locations to be able to toggle between those locations.
• Frederick has been a great addition!

Incentivized

• The customers really like that they can book time with our reps when it's convenient for both parties.
• TimeTrade integrates with Outlook, so the online calendar is in sync with the reps.

Incentivized

• Having multiple salons, somehow seeing clients' history from another location easier than having to open the other location's data
• Perhaps link telephone calls to Booker so software can recognize the client and open their profile. I know this is a long shot but ....
• Marketing tools tha integrate to the software

Incentivized

• I wish it was a bit more integrated with my calendar (Outlook). I have to manually add times to it and retrieve responses to pick a time

Incentivized

Because I'm so familiar with it. I'll definitely reconsider.

Incentivized

I think Booker is very simple for people who are trying to run a gym of about 200 or less clients with minimal apparel/product.

Incentivized

There is usually a long wait when calling customer service but I now use the messaging option and my questions are answered very quickly. Booker has helped me with situations I thought were out of their range. If it wasn't for Booker support I would be very lost and confused.

Incentivized

I've used their online support, which has answered my questions for the most part. If I remember correctly, they were responsive when I emailed them as well.

Incentivized

As far as I know, implementing Booker into our business was fairly easy.

Incentivized

AccuPOS did not have a scheduling module or gift certificate management module when we switched and those were critical needs at the time. For such a small module, AccuPOS did a fantastic job directly and concisely bridging daily activity to QuickBooks.

Incentivized

I haven't looked at any others recently, but plan to, so not sure what the latest features are on other systems.

Incentivized

• Being able to book appointments as well as process payments securely is definitely a positive.
• The time employees have to spend to process a transaction is a negative.
• The time spent on trying to find the report you are looking for is a negative.
• Employees have a difficult time resolving any error or possible error in Booker because reporting is difficult to understand.

Incentivized

• TimeTrade makes me more efficient because it eliminates the e-mails and calls back and forth to set up appointments.

Incentivized