BotStar vs. Tidio

BotStar

Tidio

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BotStar	Score 8.3 out of 10	N/A	BotStar is a messaging solution from the company of the same name in Da Nang, designed to make it easy for businesses to streamline all customer conversations. With Live Chat, Chatbot Engine, Multi-platform Integrations, BotStar aims to drive business communications, from Sale & Marketing to Customer Service.	$15 per month
Tidio	Score 8.7 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$0 life time

Pricing

BotStar

Tidio

Editions & Modules

Pro Plan: $15
per month
Enterprise: Custom Pricing

Free: $0
life time
Starter: $29
per month
Growth: $59
per month
Plus: $749
per month
Premium: $2999
per month

Offerings

Pricing Offerings
BotStar	Tidio
Free Trial
No	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

—

All plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.

More Pricing Information

Community Pulse
	BotStar	Tidio
Considered Both Products	BotStar Erica Lopez Business Development Manager Chose BotStar Easy to use interface and price are the two factors that made me decide to use BotStar. Compared to other chatbot platform, there are a few features that are not available or as diverse, but seeing the platform is updated monthly makes me confident that I have made a wise choice. Incentivized Helpful?	Tidio TH Taylor Hicks Creative Strategist Chose Tidio While HubSpot focuses on all marketing/sales/lead gen efforts, Tidio is a more specialized product. Incentivized Helpful? JR Jonathan Rockett Sales, Marketing & Business Development Chose Tidio Freshworks CRM (formerly Freshsales), tawk.to and Zendesk Talk Incentivized Helpful?

Features

BotStar

Tidio

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	BotStar - Ratings	Tidio 7.0 Ratings 17% below category average
Chat history and transcripts	00 Ratings	7.00 Ratings
Chat reporting	00 Ratings	7.00 Ratings
Chat and web analytics	00 Ratings	7.00 Ratings

Best Alternatives
	BotStar	Tidio
Small Businesses	Front Score 7.1 out of 10	Front Score 7.1 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	BotStar	Tidio
Likelihood to Recommend	9.0 (0 ratings)	9.0 (0 ratings)

User Testimonials
	BotStar	Tidio
Likelihood to Recommend	This is a perfect tool to help you save time with repetitive tasks, enhance customer experience. As long as you use Facebook Page or Website, BotStar is suitable for developing your business or project. While it is possible to create chatbots that can speak more naturally, it will require some programming knowledge as well as time to develop. Erica Lopez Business Development Manager Read full review	It's extremely easy to install and set up. The visual customization is thorough (brand colors etc.). There is lots of help documentation. There is an iOS and Android app for users on the go and built in integrations with CRMs as well as other third-party applications, along with a Zapier API which can connect to virtually any other third-party application. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Pros	First of all, the design, as well as the ease of use, are definitely the biggest strengths of this platform. The drag and drop feature allows me to design the flow quite conveniently. Second, the step-by-step video, documented tutorials are simple and only took about 5-10 minutes. Third, BotStar created the feature which allows me to update CMS data automatically with CSV files. Erica Lopez Business Development Manager Read full review	Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Cons	BotStar updates regularly, but sometime it come with small bugs. Should consider update Smart delay feature. BotStar has lots of tools and integrations, so it would be great to have more documents or a place for people to share their ideas with those tools. Erica Lopez Business Development Manager Read full review	Unable to ban visitors by site referrer (spam sites) Chatbot conditional logic could be a bit simpler/cleaner Occasional issues with the desktop app (in browser never gives us trouble though) Incentivized Taylor Hicks Creative Strategist Read full review
Alternatives Considered	Easy to use interface and price are the two factors that made me decide to use BotStar. Compared to other chatbot platform, there are a few features that are not available or as diverse, but seeing the platform is updated monthly makes me confident that I have made a wise choice. Erica Lopez Business Development Manager Read full review	While HubSpot focuses on all marketing/sales/lead gen efforts, Tidio is a more specialized product. Incentivized Taylor Hicks Creative Strategist Read full review
Return on Investment	Speed up customer response on Facebook as well as Website, guaranteed under 10 minutes. Reduce repetitive employee workloads and prioritize more important things. Erica Lopez Business Development Manager Read full review	Helped us get new deals from site visitors Helped us get renewals from current clients Incentivized Taylor Hicks Creative Strategist Read full review
ScreenShots	BotStar Screenshots	Tidio Screenshots