Simple, intuitive, yet robust live chat and chatbot software
Use Cases and Deployment Scope
We implemented Tidio for its live chat and automated chatbot functionality. There are a few minor limitations with the service, but it is overall a stellar software that helped us reach more clients and leads where they are on our site. The page-specific targeting via chatbots is a great differentiator.
Pros
- Live chat
- Chatbots with built in logic
- Customer service
Cons
- Unable to ban visitors by site referrer (spam sites)
- Chatbot conditional logic could be a bit simpler/cleaner
- Occasional issues with the desktop app (in browser never gives us trouble though)
Return on Investment
- Helped us get new deals from site visitors
- Helped us get renewals from current clients
Alternatives Considered
HubSpot CRM
Other Software Used
HubSpot Sales Hub, HubSpot Marketing Hub, Keap
