| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Brand Embassy (discontinued) | Score7.9 out of 10 | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month |
| Brand Embassy (discontinued) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | ||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | ||||||||||
| Additional Details | — | ||||||||||
| More Pricing Information | |||||||||||
| Brand Embassy (discontinued) | |
|---|---|
| Considered Both Products | Chose Brand Embassy (discontinued) Ring central, and g-mail - which sometimes 'Went down' but always gave us a workaround so that we could still help clients. Whereas when NICE went down, we were stuck. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Brand Embassy (discontinued) Better organized, with more identifiable and easily accessible data, not to mention, these two offer the bare bones of functionality. Sure you can see raw data but you cannot actually do anything with them as a whole - you need to do all the comparison and analysis yourself … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Brand Embassy (discontinued) We use SentiOne mainly for measuring sentiment. On the other hand Brand Embassy is our core tool for communication with our customers on social media. That is the main reason why we use it. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Brand Embassy (discontinued) Generally I don't see huge differences between social CRM tools - it's mainly in the details of how well it's implemented and connected to your channels. For example other tools cannot easily process non-standard channels like custom made forums or have a e-mail based ticketing … Chose Brand Embassy (discontinued) It met all our requirements defined before selection. The price was also reasonable in comparison with others. |
| Key User Insights | |
| Would buy again | |
No answers on this topic | |
| Delivers good value for the price | |
No answers on this topic | |
| Happy with the feature set | |
No answers on this topic | |
| Lived up to sales and marketing promises | |
No answers on this topic | |
| Implementation went as expected | |
No answers on this topic | |
| Brand Embassy (discontinued) | |
|---|---|
| Likelihood to Recommend | 2.0 |
| Likelihood to Renew | 7.7 |
| Usability | 1.0 |
| Availability | 8.2 |
| Support Rating | 3.0 |
