Bright Pattern Contact Center vs. Cisco Unified Contact Center
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Bright Pattern Contact Center | Score9.1 out of 10 | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A |
 Cisco Unified Contact Center | Score8.5 out of 10 | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | — | ||||||||||||||
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| Workforce Optimization (WFO) |
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| Bright Pattern Contact Center | Cisco Unified Contact Center | |
|---|---|---|
| Likelihood to Recommend | 9.1 | 9.3 |
| Likelihood to Renew | 9.1 | 9.1 |
| Usability | 8.3 | 8.3 |
| Availability | 10.0 | - |
| Performance | 9.0 | - |
| Support Rating | 9.1 | 7.3 |
| In-Person Training | 8.0 | - |
| Online Training | 7.0 | - |
| Implementation Rating | 8.3 | - |
| Configurability | 8.0 | - |
| Contract Terms and Pricing Model | 9.0 | 8.0 |
| Ease of integration | 9.0 | - |
| Product Scalability | 9.0 | - |
| Professional Services | - | 8.0 |
| Vendor post-sale | 10.0 | - |
| Vendor pre-sale | 10.0 | - |