Bright Pattern Contact Center vs. ConnectAndSell
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Bright Pattern Contact Center | Score9.1 out of 10 | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A |
 ConnectAndSell | Score7 out of 10 | N/A | ConnectAndSell takes the problem of getting decision makers on the phone and makes it go away. A typical Sales Rep will have more sales conversations using ConnectAndSell in one hour than they would typically have in an entire week. | N/A |
| Bright Pattern Contact Center | ConnectAndSell | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | $6,000 Diagnostic Evaluation incluses unlimited use for two named users for one month. | ||||||||||||||
| Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Preview Dialer |
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| Core Dialer |
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| Call Follow-up and Quality Assurance |
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| Bright Pattern Contact Center | ConnectAndSell | |
|---|---|---|
| Likelihood to Recommend | 9.1 | 5.0 |
| Likelihood to Renew | 9.1 | 8.2 |
| Usability | 8.3 | - |
| Availability | 10.0 | - |
| Performance | 9.0 | - |
| Support Rating | 9.1 | 10.0 |
| In-Person Training | 8.0 | - |
| Online Training | 7.0 | - |
| Implementation Rating | 8.3 | - |
| Configurability | 8.0 | - |
| Contract Terms and Pricing Model | 9.0 | - |
| Ease of integration | 9.0 | - |
| Product Scalability | 9.0 | - |
| Vendor post-sale | 10.0 | - |
| Vendor pre-sale | 10.0 | - |