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Bright Pattern Contact Center vs. Genesys PureConnect (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bright Pattern Contact Center

    Score9.1 out of 10
    Enterprise companies (1,001+ employees)
    Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be…N/A

    Genesys PureConnect (discontinued)

    Score6.8 out of 10
    N/AGenesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud.N/A
    Pricing
    Bright Pattern Contact CenterGenesys PureConnect (discontinued)
    Editions & Modules
    Omnichannel CX
    -
    per month per seat
    Call Center Standard
    -
    per month per seat
    Digital CX
    -
    per month per seat
    No answers on this topic
    Offerings
    Pricing Offerings
    Bright Pattern Contact CenterGenesys PureConnect (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsOne-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer—
    More Pricing Information
    Community Pulse
    Bright Pattern Contact CenterGenesys PureConnect (discontinued)
    Considered Both Products
    Bright Pattern, Inc.
    Chose Bright Pattern Contact Center
    Bright Pattern has much better ROI. Significantly less expensive and same or better performance
    Incentivized
    Chose Bright Pattern Contact Center
    Obviously, customer experience is key but contact center staff enablement is one of the most important factors. What good is a multi-million dollar implementation on a platform if your hands are tied from admin or developer turnover? I have seen with many platforms where the …
    Incentivized
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Bright Pattern Contact CenterGenesys PureConnect (discontinued)
    Contact Center Software
    Comparison of Contact Center Software features of Bright Pattern Contact Center and Genesys PureConnect (discontinued)
    Feature
    Bright Pattern Contact Center
    7.9
    31 Ratings
    Genesys PureConnect (discontinued)
    7.9
    64 Ratings
    Agent dashboard8.130 Ratings6.755 Ratings
    Validate callers8.128 Ratings7.548 Ratings
    Outbound response8.128 Ratings8.541 Ratings
    Call forwarding8.127 Ratings7.756 Ratings
    Click-to-call (CTC)8.024 Ratings8.043 Ratings
    Warm transfer8.230 Ratings8.357 Ratings
    Predictive dialing9.025 Ratings8.036 Ratings
    Interactive voice response8.328 Ratings8.045 Ratings
    REST APIs7.427 Ratings7.037 Ratings
    Call scripts8.324 Ratings8.539 Ratings
    Call tracking8.126 Ratings7.755 Ratings
    Multichannel integration7.226 Ratings9.044 Ratings
    CRM software integration6.227 Ratings8.038 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Bright Pattern Contact Center and Genesys PureConnect (discontinued)
    Feature
    Bright Pattern Contact Center
    7.9
    29 Ratings
    Genesys PureConnect (discontinued)
    5.5
    54 Ratings
    Inbound call routing8.328 Ratings6.551 Ratings
    Omnichannel inbound routing8.127 Ratings6.539 Ratings
    Recording8.929 Ratings4.552 Ratings
    Quality management7.227 Ratings4.546 Ratings
    Call analytics8.124 Ratings3.043 Ratings
    Historical reporting8.129 Ratings5.052 Ratings
    Live reporting7.227 Ratings6.548 Ratings
    Customer surveys8.126 Ratings8.035 Ratings
    Customer interaction analytics7.121 Ratings5.030 Ratings
    User Ratings
    Bright Pattern Contact CenterGenesys PureConnect (discontinued)
    Likelihood to Recommend
    9.1
    (31 ratings)
    5.3
    (116 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    8.6
    (12 ratings)
    Usability
    8.3
    (31 ratings)
    7.3
    (12 ratings)
    Availability
    10.0
    (1 ratings)
    9.1
    (3 ratings)
    Performance
    9.0
    (1 ratings)
    8.8
    (3 ratings)
    Support Rating
    9.1
    (31 ratings)
    4.0
    (12 ratings)
    In-Person Training
    8.0
    (1 ratings)
    8.2
    (4 ratings)
    Online Training
    7.0
    (1 ratings)
    8.3
    (3 ratings)
    Implementation Rating
    8.3
    (5 ratings)
    6.1
    (7 ratings)
    Configurability
    8.0
    (1 ratings)
    9.0
    (2 ratings)
    Contract Terms and Pricing Model
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    8.1
    (2 ratings)
    Product Scalability
    9.0
    (1 ratings)
    8.2
    (3 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    8.8
    (3 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    8.8
    (3 ratings)