Brightly Asset Essentials™ vs. Hippo CMMS

Dude Solutions Work and Asset Management is well suited compared to what we had used in the past. Having the convenience of taking pictures of the issue and then attaching it to the work order is fantastic. I also love having the work order being sent to the person that created it where in the process of the work order is so that they know the status

Incentivized

I find that Hippo [CMMS] is really well suited for any scenario. Most CMMS are geared toward manufacturing or industrial use, Hippo [CMMS] works as well for a school or church as it would for a factory. The ease of use for the requestor makes it an ideal platform for any institution.

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• Pre-fills information into the form.
• Can customize locations and areas in buildings.

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• Tracks machine maintenance costs.
• Keeps preventative maintenance work orders on track.
• Keeps history of all past work orders for review in case a problem you've already dealt with comes up again.

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• Needs an updated design.
• Some of the options for IT are older... this may be district-based though.
• I would like to bookmark the IT tab on my dashboard since it is used the most.

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• Mobile App - They are improving as i type this
• Simplified Mobile app for requester only. Not everyone needs the full CMMS
• Notifications of comments on completed work orders - In case I don't see a comment

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I find the basic concept and use of Dude Solutions Help Desk to be good, but I think it could use an update to look and work more smoothly. The maintenance aspect of Dude Solutions Help Desk is definitely better than the scheduling tool. The maintenance request does have a decent set-up and does offer clear communication between the staff member and custodial staff. The scheduling tool needs a calendar feature and the ability to receive a notification in your calendar. Both tools do have an email service that directly sends updates to your email.

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Customer support for Hippo CMMS has always been extremely friendly and helpful. They are quick to respond to even the simplest need.

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I have used a ticketing system through FirstClass that does not come anywhere close to where SchoolDude is in ease of use and quality of a program.

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We used PMC before switching to Hippo [CMMS]. Hippo [CMMS] is much more user friendly and cost effective, and the paperless option was not even available through PMC at the time. The simplicity of entering PM's and work requests in Hippo [CMMS] is far superior to the previous system, and the customer support is much better.

Incentivized

• Dude Solutions Help Desk does serve a purpose in creating and solving maintenance requests. A definite positive is that it keeps a clear line of the communication between the staff member and the custodial staff.
• For the scheduling in Dude Solutions Help Desk, I wish it was a more complex system with more options and a way to see the entire calendar.
• The overall look of Dude Solutions Help Desk could also be updated to look more current and make it easier to use.

Incentivized

• Overall Hippo has had a positive impact. The annual cost is low, and the equipment has better OEE due to better maintenance due to better tracking.
• It is easy to justify labor based on planned work and completed work. It is easy to assess the workload.
• Maintaining equipment increases production. This is a good tool for keeping equipment in good working order.

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