TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Brightpearl

    Score7.6 out of 10
    N/ABrightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception. According to the vendor key differentiators include: Software and Service. Service is an integral part of Brightpearl's offer. The…N/A
    Pricing
    Brightpearl
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Brightpearl
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeRequired
    Additional DetailsBrightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Pricing is designed to suit the needs of fast-growth and larger merchants.
    More Pricing Information
    Community Pulse
    Brightpearl
    Considered Both Products
    Sage
    Chose Brightpearl
    We originally selected Brightpearl as it used to be much cheaper than alternatives. Most alternatives also seemed to be aimed at either companies much larger than us or much smaller than us.
    Incentivized
    Chose Brightpearl
    If you like a single system with some app integration that gives you a place for your e-commerce and marketplace channels then Brightpearl will get you there with good financial management. However, [I believe] it is not worth the price tag. If you want a set of fairly priced …
    Incentivized
    Chose Brightpearl
    I certainly wouldn't select Brightpearl now. With Cloud Commerce Pro you can list directly onto all the marketplaces/website software that it has integrations for (more integrations than Brightpearl has) plus you have Google Translate Professional integrated to help you with …
    Incentivized
    Chose Brightpearl
    Brightpearl has more features. Choosing Brightpearl was easy for our company because it had every factor that we were looking for as well as an outstanding reputation among peers.
    Incentivized
    Chose Brightpearl
    Brightpearl is more stable, more responsive, and integrates with multiple sales channels much better than posim ever did. Posim's product support was vastly inferior to what Brightpearl provides. Also the reporting functions are better within Brightpearl than with Posim. …
    Incentivized
    Chose Brightpearl
    We selected BrightPearl for the integrated inventory management. I believe Salesforce has better Sales tools, but it doesn't have a built in Inventory piece. This is a massive deal for us, the cost of building a custom Salesforce integration would have been way more expensive …
    Incentivized
    Chose Brightpearl
    We wish we went with one of the others. Likely TradeGecko or Stitch.
    Incentivized
    Chose Brightpearl
    [Brightpearl is] The worst.
    Incentivized
    Chose Brightpearl
    Brightpearl was what our company needed.
    Incentivized
    Chose Brightpearl
    Brightpearl was the only online package that integrated with its different functions well and that had the core requirements of SKU management, CRM, order processing and accounting all on an easy to understand clear format.
    Incentivized
    Chose Brightpearl
    We have switched to NetSuite. Customization is superior. System is more stable.
    Incentivized
    Chose Brightpearl
    We have not used any other inventory systems. Before we had Brightpearl, we kept track of inventory via Microsoft Excel sheets. BrightPearl is a vast improvement to our old system.
    Incentivized
    Chose Brightpearl
    I think brightpearl is a little out of date compared to some of the newer platforms out there. We are a smaller institution so it works for us but if we were to get any bigger I think we would consider a different option.
    Incentivized
    Chose Brightpearl
    1) Brightpearl being a SAAS allowed us to work from anywhere in the world unlike other software we ever tried.
    2) Being a small business - Cost of software played a big role. Brightpearl was a winner.
    Incentivized
    Chose Brightpearl
    Brightpearl seemed to have the most "out of the box" functionality. Although many features in Brightpearl can be added with apps, the other systems seemed to need an app for everything.
    Incentivized
    Chose Brightpearl
    I wasn't part of the selection process.
    Incentivized
    Chose Brightpearl
    BP was one of our top picks because of their prices, and most of all because of the features they have. It matches better with our company.
    Incentivized
    Chose Brightpearl
    We looked at various programs. Some were too big/costly and scary looking to use. Some seemed too simple and not potentially able to do more if things got busy. Brightpearl seemed like good value for money for what it can do and offer versus other systems, as well as being able …
    Incentivized
    Chose Brightpearl
    I didn't select Brightpearl, it was already there when I bought the company. But I'm generally happy with it. Although we may be switching to Salesforce with a bolt on for the back end stuff that Brightpearl does well, if we can't nail the integration issues mentioned in a …
    Incentivized
    Chose Brightpearl
    For our ecommerce sites, Brightpearl has worked out really well - it is user friendly which was important and was all encompassing meaning we didn't have to have a separate accounting, CRM and stock management software - it's all in one whereas a lot of others on the market …
    Incentivized
    Chose Brightpearl
    The others don't have the inventory capabilities, but then Brightpearl lacks payroll. Otherwise it is a very easy to use product with great functionality.
    Incentivized
    Chose Brightpearl
    Kashflow, this is great for simple accountancy but not for anything which involves stock.
    Incentivized
    Chose Brightpearl
    Other products have been reviewed and some of the features suit our needs better than Brightpearl at the current time so we may well migrate across if we can get our information out of Brightpearl.
    We are not an ecommerce or mail order business and Brightpearl is more tailored …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    User Ratings
    Brightpearl
    Likelihood to Recommend
    10.0
    (158 ratings)
    Likelihood to Renew
    8.2
    (12 ratings)
    Usability
    4.7
    (8 ratings)
    Availability
    10.0
    (1 ratings)
    Performance
    9.0
    (1 ratings)
    Support Rating
    8.1
    (135 ratings)
    In-Person Training
    1.0
    (1 ratings)
    Online Training
    7.0
    (1 ratings)
    Implementation Rating
    6.5
    (104 ratings)
    Configurability
    8.0
    (1 ratings)
    Ease of integration
    7.0
    (1 ratings)
    Product Scalability
    6.8
    (5 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    Vendor pre-sale
    9.0
    (1 ratings)