Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception. According to the vendor key differentiators include: Software and Service. Service is an integral part of Brightpearl's offer. The…
N/A
Cin7
Score 7.9 out of 10
N/A
Cin7, headqduartered in Auckland, aims to make complex retail and wholesale simple with all-in-one cloud inventory, POS, EDI and 3PL. Cin7 allows users to manage sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 offers integrations using third party logistics (3PL) interface and electronic data interchange (EDI), catering for businesses increasing trend to sell globally.
$295
per month
Pricing
Brightpearl by Sage
Cin7
Editions & Modules
No answers on this topic
Ecommerce
$295
per month
Wholesale
$295
per month
Multichannel
$450
per month
Ecommerce Plus
$495
per month
Wholesale Plus
$495
per month
Multichannel Plus
$650
per month
Offerings
Pricing Offerings
Brightpearl
Cin7
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Required
No setup fee
Additional Details
Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Pricing is designed to suit the needs of fast-growth and larger merchants.
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More Pricing Information
Community Pulse
Brightpearl by Sage
Cin7
Considered Both Products
Brightpearl
Verified User
Anonymous
Chose Brightpearl
We originally selected Brightpearl as it used to be much cheaper than alternatives. Most alternatives also seemed to be aimed at either companies much larger than us or much smaller than us.
If you like a single system with some app integration that gives you a place for your e-commerce and marketplace channels then Brightpearl will get you there with good financial management. However, [I believe] it is not worth the price tag. If you want a set of fairly priced …
I certainly wouldn't select Brightpearl now. With Cloud Commerce Pro you can list directly onto all the marketplaces/website software that it has integrations for (more integrations than Brightpearl has) plus you have Google Translate Professional integrated to help you with …
Brightpearl has more features. Choosing Brightpearl was easy for our company because it had every factor that we were looking for as well as an outstanding reputation among peers.
Brightpearl is more stable, more responsive, and integrates with multiple sales channels much better than posim ever did. Posim's product support was vastly inferior to what Brightpearl provides. Also the reporting functions are better within Brightpearl than with Posim. …
We selected BrightPearl for the integrated inventory management. I believe SalesForce has better Sales tools, but it doesn't have a built in Inventory piece. This is a massive deal for us, the cost of building a custom SalesForce integration would have been way more expensive …
Brightpearl was the only online package that integrated with its different functions well and that had the core requirements of SKU management, CRM, order processing and accounting all on an easy to understand clear format.
We have not used any other inventory systems. Before we had Brightpearl, we kept track of inventory via Microsoft Excel sheets. BrightPearl is a vast improvement to our old system.
I think brightpearl is a little out of date compared to some of the newer platforms out there. We are a smaller institution so it works for us but if we were to get any bigger I think we would consider a different option.
1) Brightpearl being a SAAS allowed us to work from anywhere in the world unlike other software we ever tried. 2) Being a small business - Cost of software played a big role. Brightpearl was a winner.
Brightpearl seemed to have the most "out of the box" functionality. Although many features in Brightpearl can be added with apps, the other systems seemed to need an app for everything.
We looked at various programs. Some were too big/costly and scary looking to use. Some seemed too simple and not potentially able to do more if things got busy. Brightpearl seemed like good value for money for what it can do and offer versus other systems, as well as being able …
I didn't select Brightpearl, it was already there when I bought the company. But I'm generally happy with it. Although we may be switching to SalesForce with a bolt on for the back end stuff that Brightpearl does well, if we can't nail the integration issues mentioned in a …
For our ecommerce sites, Brightpearl has worked out really well - it is user friendly which was important and was all encompassing meaning we didn't have to have a separate accounting, CRM and stock management software - it's all in one whereas a lot of others on the market …
The others don't have the inventory capabilities, but then Brightpearl lacks payroll. Otherwise it is a very easy to use product with great functionality.
Other products have been reviewed and some of the features suit our needs better than Brightpearl at the current time so we may well migrate across if we can get our information out of Brightpearl. We are not an ecommerce or mail order business and Brightpearl is more tailored …
We considered a number of alternatives to Cin7, but it eventually won out based on price and the ability to customize to our needs at the time. Now that the price has gone up twice and they are doing less customizations to their integrations, we feel the value isn't quite as …
As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS …
Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
If you're looking for an all-in-one solution for CRM, Sales, POs, and Inventory, then you should absolutely consider Cin7. Their support team is always very helpful, going so far as to have team conference calls to solve any problems.
Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
We have experienced many errors and have not been satisfied with the product or support.
There were specific requirements that we had for our inventory solution. We were assured by the salesperson and sale engineer that BrightPearl would meet those requirements, but we found after the fact that it did not.
The implementation was troubled. The Brightpearl implementer did not complete the implementation, there were many errors, and the implementation closer had to re-do many things in a rush to get us online.
We've has serious issues with the Shopify integration from flat out service failure to inventory sync. Issues that we were told by sales would work a certain way but they do not.
Support for picking from specific inventory location or change default inventory location rather than FIFO model.
Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.
Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
Could be easier to use on smaller screens like iPads and iPhones. The layout is odd, the PC and browser passed part is [easy to] find and very nice layout, would like them to bring out an iPhone app and they would also need Android one but as a company we wouldn't use it as we only use iOS.
Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive. Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.
The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
The people handling our integration didn't try to get to know our business at all to help us integrate it. They sent us a few lists to go through for chart of accounts, had us send our inventory list over, and they uploaded those. Then we went through a bunch of trainings which to me were not very helpful. I do better figuring it out on my own. I feel like we could have done most of it ourselves with just a little coaching.
I certainly wouldn't select Brightpearl now. With Cloud Commerce Pro you can list directly onto all the marketplaces/website software that it has integrations for (more integrations than Brightpearl has) plus you have Google Translate Professional integrated to help you with foreign language listings. Brightpearl cannot do any of that, so not easy to expand your sales due to the limited number of marketplaces where you can sell.
As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.
Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
