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Broadvoice | GoContact vs. Cloud Softphone

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Broadvoice | GoContact

    Score9.2 out of 10
    N/ABroadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

    $10

    per month per seat

    Cloud Softphone

    Score6.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    White-label softphone platform where you can create, test and deploy mobile and WebRTC endpoints in less than 30 minutes. Cloud Softphone is an application platform as a service (APaaS) that allows CSPs to create new bundles for their customers and saves them millions that would have been wasted on development costs. Our platform has been helping CSPs like BroadSoft, Cisco, Portaone, and 2600Hz to create the ideal customer experience since the launch of the first iPhone in…

    $49

    per month

    Pricing
    Broadvoice | GoContactCloud Softphone
    Editions & Modules
    b-hive Standard Seat - Call Paths
    $7
    per month
    b-hive Metered Seat Cloud PBX
    $10
    per month per user
    b-hive Pro Seat - Call Paths
    $10
    per month
    SIP Trunking - Metered
    $11
    per month per user
    SIP Trunking - Unlimited
    $17
    per month per user
    b-hive Standard Seat Cloud PBX
    $18
    per month per user
    b-hive Pro Seat Cloud PBX
    $23
    per month per user
    Contact Center
    Contact Sales
    Full Featured
    $49.00
    per month
    Outgoing Calls Only
    $120.00
    per month
    White Label
    $399.00
    per month
    Enterprise
    $399.00
    per month
    High Security
    $499.00
    per month
    Offerings
    Pricing Offerings
    Broadvoice | GoContactCloud Softphone
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalRequired
    Additional DetailsPricing Based on 3 Year Terms
    More Pricing Information
    Features
    Broadvoice | GoContactCloud Softphone
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Broadvoice | GoContact and Cloud Softphone
    Feature
    Broadvoice | GoContact
    8.7
    125 Ratings
    Cloud Softphone
    -
    Ratings
    High quality audio8.7124 Ratings00 Ratings
    High quality video8.739 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Broadvoice | GoContact and Cloud Softphone
    Feature
    Broadvoice | GoContact
    8.7
    28 Ratings
    Cloud Softphone
    -
    Ratings
    Desktop sharing8.728 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Broadvoice | GoContact and Cloud Softphone
    Feature
    Broadvoice | GoContact
    8.9
    29 Ratings
    Cloud Softphone
    -
    Ratings
    Calendar integration8.924 Ratings00 Ratings
    Meeting initiation8.926 Ratings00 Ratings
    Record meetings / events8.921 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Broadvoice | GoContact and Cloud Softphone
    Feature
    Broadvoice | GoContact
    8.7
    23 Ratings
    Cloud Softphone
    -
    Ratings
    Live chat8.723 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Broadvoice | GoContact and Cloud Softphone
    Feature
    Broadvoice | GoContact
    8.7
    46 Ratings
    Cloud Softphone
    -
    Ratings
    User authentication8.740 Ratings00 Ratings
    Participant roles & permissions8.745 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Broadvoice | GoContact and Cloud Softphone
    Feature
    Broadvoice | GoContact
    8.5
    137 Ratings
    Cloud Softphone
    -
    Ratings
    Hosted PBX8.685 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.462 Ratings00 Ratings
    Directory of employee names8.5117 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Broadvoice | GoContact and Cloud Softphone
    Feature
    Broadvoice | GoContact
    8.5
    166 Ratings
    Cloud Softphone
    -
    Ratings
    Answering rules8.7144 Ratings00 Ratings
    Call recording8.9109 Ratings00 Ratings
    Call park8.7136 Ratings00 Ratings
    Call screening8.7117 Ratings00 Ratings
    Message alerts8.5132 Ratings00 Ratings
    Business SMS/External Messaging8.065 Ratings00 Ratings
    Online Fax8.178 Ratings00 Ratings
    Voicemail Transcription8.794 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Broadvoice | GoContact and Cloud Softphone
    Feature
    Broadvoice | GoContact
    8.5
    117 Ratings
    Cloud Softphone
    -
    Ratings
    Mobile app for iOS8.4106 Ratings00 Ratings
    Mobile app for Android8.665 Ratings00 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Broadvoice | GoContact and Cloud Softphone
    Feature
    Broadvoice | GoContact
    8.7
    63 Ratings
    Cloud Softphone
    -
    Ratings
    Centralized communications management8.754 Ratings00 Ratings
    Team messaging8.836 Ratings00 Ratings
    Team document sharing8.923 Ratings00 Ratings
    Call and meeting analytics8.437 Ratings00 Ratings
    User Ratings
    Broadvoice | GoContactCloud Softphone
    Likelihood to Recommend
    9.1
    (313 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    7.0
    (21 ratings)
    -
    (0 ratings)
    Usability
    8.4
    (70 ratings)
    -
    (0 ratings)
    Availability
    8.8
    (2 ratings)
    -
    (0 ratings)
    Performance
    7.6
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.6
    (19 ratings)
    -
    (0 ratings)
    In-Person Training
    7.4
    (3 ratings)
    -
    (0 ratings)
    Online Training
    8.2
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.1
    (9 ratings)
    -
    (0 ratings)
    Configurability
    7.0
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    5.5
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (3 ratings)
    -
    (0 ratings)