Broadvoice | GoContact vs. Google Voice

Broadvoice | GoContact

543 Reviews and Ratings

Google Voice

220 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Broadvoice \| GoContact	Score9.2 out of 10	N/A	Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.	$10 per month per seat
Google Voice	Score7.8 out of 10	N/A	Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.	$10 per month

Pricing

Broadvoice | GoContact

Google Voice

b-hive Standard Seat - Call Paths: $7
per month
b-hive Metered Seat Cloud PBX: $10
per month per user
b-hive Pro Seat - Call Paths: $10
per month
SIP Trunking - Metered: $11
per month per user
SIP Trunking - Unlimited: $17
per month per user
b-hive Standard Seat Cloud PBX: $18
per month per user
b-hive Pro Seat Cloud PBX: $23
per month per user
Contact Center: Contact Sales

Starter: $10
per user/per month
Standard: $20
per user/per month
Premier: $30
per user/per month

Pricing Offerings
Broadvoice \| GoContact	Google Voice
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Optional

No setup fee

Pricing Based on 3 Year Terms

—

Community Pulse
Key User Insights
	Broadvoice \| GoContact	Google Voice
Considered Both Products	Broadvoice Alicia Bishop Paralegal in Legal at Carlson Injury Law Firm (Legal Services, 11-50 employees) Chose Broadvoice \| GoContact There was no comparison for me. Google Voice annoyed anyone calling in, was delayed in relaying missed calls and texts, and was not user friendly in my opinion. Broadvoice is leaps and bounds ahead for business purposes. It addresses each of those concerns and provides a … Incentivized Helpful? Verified User Chose Broadvoice \| GoContact We selected Broadvoice because it was the best to switch from Google Voice. Broadvoice is much better as it can be accessed on any computer or phone but you can choose to turn it on or off. The landline feature is also nice. Incentivized Helpful? Mark Nunn Owner/Sales in Sales at MowerWorx (Business Supplies & Equipment, 11-50 employees) Chose Broadvoice \| GoContact The support we get with Broadvoice is the huge difference maker. I am confident that we could have made Google Voice work for what we needed, but having a person to come out, make recommendations, test the phones prior to install, and the amount of training that came with … Incentivized Helpful? Verified User Chose Broadvoice \| GoContact I have used Google Voice before for other things and it works very similar to what the B-hive does for us. Incentivized Helpful? Ilse Eisele Director of Operations in Professional Services at Bella Terra Stables (Non-profit Organization Management, 1-10 employees) Chose Broadvoice \| GoContact Calls through Google Voice were often dropped and it was difficult to hear the caller clearly. Calls through Broadvoice are very clear and hardly ever get dropped. Incentivized Helpful?	Google No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Broadvoice | GoContact

Google Voice

Comparison of Performance & Compatibility of Online Events Software features of Broadvoice | GoContact and Google Voice
Feature	Broadvoice \| GoContact 8.7 125 Ratings	Google Voice - Ratings
High quality audio	8.7124 Ratings	00 Ratings
High quality video	8.739 Ratings	00 Ratings

Comparison of Online Meetings / Events features of Broadvoice | GoContact and Google Voice
Feature	Broadvoice \| GoContact 8.9 29 Ratings	Google Voice - Ratings
Calendar integration	8.924 Ratings	00 Ratings
Meeting initiation	8.926 Ratings	00 Ratings
Record meetings / events	8.921 Ratings	00 Ratings

Comparison of Online Events Collaboration features of Broadvoice | GoContact and Google Voice
Feature	Broadvoice \| GoContact 8.7 23 Ratings	Google Voice - Ratings
Live chat	8.723 Ratings	00 Ratings

Comparison of Online Events Security features of Broadvoice | GoContact and Google Voice
Feature	Broadvoice \| GoContact 8.7 46 Ratings	Google Voice - Ratings
User authentication	8.740 Ratings	00 Ratings
Participant roles & permissions	8.745 Ratings	00 Ratings

Comparison of Cloud PBX features of Broadvoice | GoContact and Google Voice
Feature	Broadvoice \| GoContact 8.5 137 Ratings	Google Voice 4.4 51 Ratings
Hosted PBX	8.685 Ratings	8.423 Ratings
Multi-level Interactive Voice Response (IVR)	8.462 Ratings	5.226 Ratings
Directory of employee names	8.5117 Ratings	1.725 Ratings
User templates	00 Ratings	1.419 Ratings
Call reports	00 Ratings	5.044 Ratings

Comparison of Call Management features of Broadvoice | GoContact and Google Voice
Feature	Broadvoice \| GoContact 8.5 166 Ratings	Google Voice 8.1 65 Ratings
Answering rules	8.7144 Ratings	8.044 Ratings
Call recording	8.9109 Ratings	10.051 Ratings
Call park	8.7136 Ratings	6.422 Ratings
Call screening	8.7117 Ratings	7.459 Ratings
Message alerts	8.5132 Ratings	9.063 Ratings
Business SMS/External Messaging	8.065 Ratings	00 Ratings
Online Fax	8.178 Ratings	00 Ratings
Voicemail Transcription	8.794 Ratings	00 Ratings

Comparison of Mobile apps features of Broadvoice | GoContact and Google Voice
Feature	Broadvoice \| GoContact 8.5 117 Ratings	Google Voice 5.0 61 Ratings
Mobile app for iOS	8.4106 Ratings	5.044 Ratings
Mobile app for Android	8.665 Ratings	5.049 Ratings

Comparison of Unified Communications Platform and Collaboration features of Broadvoice | GoContact and Google Voice
Feature	Broadvoice \| GoContact 8.7 63 Ratings	Google Voice - Ratings
Centralized communications management	8.754 Ratings	00 Ratings
Team messaging	8.836 Ratings	00 Ratings
Team document sharing	8.923 Ratings	00 Ratings
Call and meeting analytics	8.437 Ratings	00 Ratings

Comparison of VoIP system collaboration features of Broadvoice | GoContact and Google Voice
Feature	Broadvoice \| GoContact - Ratings	Google Voice 7.2 43 Ratings
Video conferencing	00 Ratings	7.021 Ratings
Audio conferencing	00 Ratings	7.038 Ratings
Video screen sharing	00 Ratings	5.613 Ratings
Instant messaging	00 Ratings	9.326 Ratings

User Ratings
	Broadvoice \| GoContact	Google Voice
Likelihood to Recommend	9.1 (313 ratings)	9.0 (71 ratings)
Likelihood to Renew	7.0 (21 ratings)	9.3 (7 ratings)
Usability	8.4 (70 ratings)	9.0 (9 ratings)
Availability	8.8 (2 ratings)	- (0 ratings)
Performance	7.6 (2 ratings)	- (0 ratings)
Support Rating	8.6 (19 ratings)	7.0 (35 ratings)
In-Person Training	7.4 (3 ratings)	- (0 ratings)
Online Training	8.2 (2 ratings)	- (0 ratings)
Implementation Rating	7.1 (9 ratings)	10.0 (2 ratings)
Configurability	7.0 (2 ratings)	- (0 ratings)
Contract Terms and Pricing Model	9.1 (1 ratings)	7.0 (1 ratings)
Product Scalability	5.5 (2 ratings)	- (0 ratings)
Professional Services	- (0 ratings)	7.0 (1 ratings)
Vendor post-sale	9.1 (3 ratings)	- (0 ratings)
Vendor pre-sale	9.1 (3 ratings)	- (0 ratings)