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Broadvoice | GoContact vs. MiVoice Office Application Suite (Mitel Application Suite)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Broadvoice | GoContact

    Score9.2 out of 10
    N/ABroadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

    $10

    per month per seat

    MiVoice Office Application Suite

    Score5 out of 10
    N/AMiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).N/A
    Pricing
    Broadvoice | GoContactMiVoice Office Application Suite
    Editions & Modules
    b-hive Standard Seat - Call Paths
    $7
    per month
    b-hive Metered Seat Cloud PBX
    $10
    per month per user
    b-hive Pro Seat - Call Paths
    $10
    per month
    SIP Trunking - Metered
    $11
    per month per user
    SIP Trunking - Unlimited
    $17
    per month per user
    b-hive Standard Seat Cloud PBX
    $18
    per month per user
    b-hive Pro Seat Cloud PBX
    $23
    per month per user
    Contact Center
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    Broadvoice | GoContactMiVoice Office Application Suite
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsPricing Based on 3 Year Terms
    More Pricing Information
    Community Pulse
    Broadvoice | GoContactMiVoice Office Application Suite
    Considered Both Products
    Broadvoice
    Chose Broadvoice | GoContact
    Too many features are not needed. Portal was very difficult for non tech people to follow/
    Incentivized
    Chose Broadvoice | GoContact
    Broadvoice was less expensive. Mitel was better because of the clickable phone numbers-saved me a lot of time. Mitel was better because it was more customizable-the phone numbers display on my Broadvoice landline as 5012345578 with no dashes, etc. I am dyslexic and this is …
    Incentivized
    Chose Broadvoice | GoContact
    Mitel phones did not have as many features as the Polycom phones that Broadvoice uses. Also, we had issues with Mitel not being able to figure out a problem with the cordless telephone not working. We sat six months without it. When our contract was up, we moved. It was a …
    Incentivized
    Mitel Networks Corporation
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Broadvoice | GoContactMiVoice Office Application Suite
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Broadvoice | GoContact and MiVoice Office Application Suite (Mitel Application Suite)
    Feature
    Broadvoice | GoContact
    8.7
    125 Ratings
    MiVoice Office Application Suite (Mitel Application Suite)
    10.0
    1 Ratings
    High quality audio8.7124 Ratings10.01 Ratings
    High quality video8.739 Ratings10.01 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Broadvoice | GoContact and MiVoice Office Application Suite (Mitel Application Suite)
    Feature
    Broadvoice | GoContact
    8.7
    28 Ratings
    MiVoice Office Application Suite (Mitel Application Suite)
    -
    Ratings
    Desktop sharing8.728 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Broadvoice | GoContact and MiVoice Office Application Suite (Mitel Application Suite)
    Feature
    Broadvoice | GoContact
    8.9
    29 Ratings
    MiVoice Office Application Suite (Mitel Application Suite)
    10.0
    1 Ratings
    Calendar integration8.924 Ratings00 Ratings
    Meeting initiation8.926 Ratings10.01 Ratings
    Record meetings / events8.921 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Broadvoice | GoContact and MiVoice Office Application Suite (Mitel Application Suite)
    Feature
    Broadvoice | GoContact
    8.7
    23 Ratings
    MiVoice Office Application Suite (Mitel Application Suite)
    -
    Ratings
    Live chat8.723 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Broadvoice | GoContact and MiVoice Office Application Suite (Mitel Application Suite)
    Feature
    Broadvoice | GoContact
    8.7
    46 Ratings
    MiVoice Office Application Suite (Mitel Application Suite)
    10.0
    1 Ratings
    User authentication8.740 Ratings00 Ratings
    Participant roles & permissions8.745 Ratings10.01 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Broadvoice | GoContact and MiVoice Office Application Suite (Mitel Application Suite)
    Feature
    Broadvoice | GoContact
    8.5
    137 Ratings
    MiVoice Office Application Suite (Mitel Application Suite)
    8.5
    8 Ratings
    Hosted PBX8.685 Ratings8.24 Ratings
    Multi-level Interactive Voice Response (IVR)8.462 Ratings8.64 Ratings
    Directory of employee names8.5117 Ratings10.08 Ratings
    Call Management
    Comparison of Call Management features of Broadvoice | GoContact and MiVoice Office Application Suite (Mitel Application Suite)
    Feature
    Broadvoice | GoContact
    8.5
    166 Ratings
    MiVoice Office Application Suite (Mitel Application Suite)
    10.0
    8 Ratings
    Answering rules8.7144 Ratings10.08 Ratings
    Call recording8.9109 Ratings10.06 Ratings
    Call park8.7136 Ratings10.08 Ratings
    Call screening8.7117 Ratings10.06 Ratings
    Message alerts8.5132 Ratings10.08 Ratings
    Business SMS/External Messaging8.065 Ratings00 Ratings
    Online Fax8.178 Ratings00 Ratings
    Voicemail Transcription8.794 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Broadvoice | GoContact and MiVoice Office Application Suite (Mitel Application Suite)
    Feature
    Broadvoice | GoContact
    8.5
    117 Ratings
    MiVoice Office Application Suite (Mitel Application Suite)
    9.2
    5 Ratings
    Mobile app for iOS8.4106 Ratings9.45 Ratings
    Mobile app for Android8.665 Ratings8.93 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Broadvoice | GoContact and MiVoice Office Application Suite (Mitel Application Suite)
    Feature
    Broadvoice | GoContact
    8.7
    63 Ratings
    MiVoice Office Application Suite (Mitel Application Suite)
    -
    Ratings
    Centralized communications management8.754 Ratings00 Ratings
    Team messaging8.836 Ratings00 Ratings
    Team document sharing8.923 Ratings00 Ratings
    Call and meeting analytics8.437 Ratings00 Ratings
    User Ratings
    Broadvoice | GoContactMiVoice Office Application Suite
    Likelihood to Recommend
    9.1
    (313 ratings)
    9.0
    (8 ratings)
    Likelihood to Renew
    7.0
    (21 ratings)
    -
    (0 ratings)
    Usability
    8.4
    (70 ratings)
    -
    (0 ratings)
    Availability
    8.8
    (2 ratings)
    -
    (0 ratings)
    Performance
    7.6
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.6
    (19 ratings)
    8.8
    (4 ratings)
    In-Person Training
    7.4
    (3 ratings)
    -
    (0 ratings)
    Online Training
    8.2
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.1
    (9 ratings)
    -
    (0 ratings)
    Configurability
    7.0
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    5.5
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (3 ratings)
    -
    (0 ratings)