Bucher + Suter vs. Genesys Multicloud CX (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Bucher + Suter | N/A | N/A | German company Bucher + Suter offers a suite of Cisco focused CRM connectors and tools for improving contact center operations, including agent and supervisor desktop technology, as well as the TAO and Fusion products for Cisco Finesse, to drive agent productivity. | N/A |
 Genesys Multicloud CX (discontinued) | Score8 out of 10 | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
| Bucher + Suter | Genesys Multicloud CX (discontinued) | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Bucher + Suter | Genesys Multicloud CX (discontinued) | |||||||||||||||||||||||||||||||||||||||||||
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| Bucher + Suter | Genesys Multicloud CX (discontinued) | |
|---|---|---|
| Likelihood to Recommend | - | 8.0 |
| Likelihood to Renew | - | 7.9 |
| Usability | - | 6.9 |
| Availability | - | 8.0 |
| Performance | - | 7.1 |
| Support Rating | - | 8.6 |
| In-Person Training | - | 8.1 |
| Online Training | - | 7.3 |
| Implementation Rating | - | 3.8 |
| Configurability | - | 6.5 |
| Ease of integration | - | 1.4 |
| Product Scalability | - | 7.3 |
| Vendor post-sale | - | 7.3 |
| Vendor pre-sale | - | 7.3 |