TrustRadius

Bugfender vs. SolarWinds Papertrail

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bugfender
Score 9.0 out of 10
N/A
Bugfender is a cloud-hosted remote logging tool that helps find bugs even before users do. Beyond crash reporting, Bugfender provides remote access to mobile or web application logs for any user in real-time - wherever they are in the world. Every app developer knows the pain of trying to find (and reproduce) a bug when it’s happening to just one user. Bugfender provides visibility into any user, any device, even when it’s offline. It provides remote access to all application logs, to…
$0
per month
SolarWinds Papertrail
Score 8.9 out of 10
N/A
Austin based SolarWinds acquired log management tool Papertrail in April, 2015.N/A
Pricing
BugfenderSolarWinds Papertrail
Editions & Modules
Free
$0
per month
Basic
$39
per month
Pro
$109
per month
Premium
$479
per month
No answers on this topic
Offerings
Pricing Offerings
BugfenderSolarWinds Papertrail
Free Trial
NoNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
BugfenderSolarWinds Papertrail
Considered Both Products
Bugfender

No answer on this topic

SolarWinds Papertrail
CC
Conrad Caplin
Head of Product
Chose SolarWinds Papertrail
Papertrail is faster and easier to use. Simplicity and ease of use are really important to our team.
Verified User
Anonymous
Chose SolarWinds Papertrail
I selected SolarWinds Papertrail because it was cheap and already provided precisely the integration surface required by the Heroku stack. It probably provided the least number of 'useful' features (out of the bunch) due to the nature of my logs and the post-mortem updates …
Verified User
Anonymous
Chose SolarWinds Papertrail
We started with SolarWinds Papertrail and have never left.
Nick Vahalik | TrustRadius Reviewer
Nick Vahalik
App Team Lead
Chose SolarWinds Papertrail
NR logging just didn't seem to work all that well for us. We had issues with logs getting to them. SolarWinds Papertrail was much simpler to set up.
Verified User
Anonymous
Chose SolarWinds Papertrail
SolarWinds Papertrail is easier to set up, and in my opinion, its UI is quicker for searching specific logs. LogDNA (now Mezmo) have advantage in the UI look and in the power to create charts and counters.
Verified User
Anonymous
Chose SolarWinds Papertrail
CloudWatch, by itself, is terrible at search. CloudWatch Insights works great and has powerful search capabilities, but it's more difficult to set up alerts. Also, because Insights charges per search, you have the potential to accumulate a large bill if you need to do many …
Verified User
Anonymous
Chose SolarWinds Papertrail
SolarWinds Papertrail is as easy and intuitive to use as Amazon CloudWatch is hard and intuitive.
Verified User
Anonymous
Chose SolarWinds Papertrail
As a way to just read your logs in a stream, aggregated across apps, it does that better than Datadog or Honeycomb. While DataDog does have a logging product, Honeycomb does not, so Honeycomb + SolarWinds Papertrail could be useful.
Henrik Holst | TrustRadius Reviewer
Henrik Holst
CEO (Chief Executive Officer)
Chose SolarWinds Papertrail
Papertrail offers a much easier to use solution than Azure. We were able to integrate it into our applications without much work and the solution works robustly. Papertrail offers traditional logging services, only, but we have used sysdig monitor together with papertrail and …
Verified User
Anonymous
Chose SolarWinds Papertrail
I much prefer SolarWinds Papertrail as it just makes things so much easier to read and follow through than other tools. It's much faster, and so much easier to set up and get into a running state. It takes us on average maybe 5-10 minutes to configure our apps to send log data.
Verified User
Anonymous
Chose SolarWinds Papertrail
AWS user interface and user experience is not really great, its really hard to trace logs on their console. Papertrail offers so much better user experience for us, its also very easy to setup alarm on Papertrail whenever something's gone wrong. I personally choose Papertrail …
Verified User
Anonymous
Chose SolarWinds Papertrail
We have used other services such as Coralogix before but love SolarWinds Papertrail for its ease of use and not-too-bloated features. This also makes our engineers and other staff use it more often.
Verified User
Anonymous
Chose SolarWinds Papertrail
We have used Papertrail right from day 1 of our startup. We didn't find any major drawbacks for us to check/evaluate anything else. Part of the reason is also that we started with Heroku and Papertrail was available as an add on for Heroku.
Best Alternatives
BugfenderSolarWinds Papertrail
Small Businesses
SolarWinds Papertrail
SolarWinds Papertrail
Score 8.9 out of 10
SolarWinds Loggly
SolarWinds Loggly
Score 5.1 out of 10
Medium-sized Companies
Logz.io
Logz.io
Score 7.0 out of 10
Logz.io
Logz.io
Score 7.0 out of 10
Enterprises
Sumo Logic
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Score 9.4 out of 10
Sumo Logic
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Score 9.4 out of 10
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User Ratings
BugfenderSolarWinds Papertrail
Likelihood to Recommend
-
(0 ratings)
8.6
(0 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(0 ratings)
Usability
-
(0 ratings)
9.1
(0 ratings)
Support Rating
-
(0 ratings)
9.1
(0 ratings)
User Testimonials
BugfenderSolarWinds Papertrail
Likelihood to Recommend
No answers on this topic
SolarWinds Papertrail is great if you have multiple separate applications and you want to be able to view and search all the logs in one place. It also works well for alerts based on certain keywords in log entries (for example, ERROR, WARN, etc.) Since only the first four weeks of logs are searchable in Papertrail, it may not work well for use-cases where much older log entries need to remain searchable.
Verified User
Anonymous
Read full review
Pros
No answers on this topic
  • Collects logs from many sources in real time.
  • Makes it really easy to filter logs to dig into the logs of many services working simultaneously.
  • Alerts triggered on certain search matches.
Gabriel Montes | TrustRadius Reviewer
Gabriel Montes
VP of Engineering
Read full review
Cons
No answers on this topic
  • The CLI was a bit clunky and required some Linux-y thought to get right (obviously more designed with scripting in mind)
  • Tracking logs in real time (think something like `tail`) wasn't wildly intuitive
  • Accessing/searching archives required a lot of CLI-style pulling/extracting/reg-exing
Verified User
Anonymous
Read full review
Likelihood to Renew
No answers on this topic
We are definitely going to continue using Papertrail. It's been a lifesaver.
Nick Vahalik | TrustRadius Reviewer
Nick Vahalik
App Team Lead
Read full review
Usability
No answers on this topic
It's extremely easy to use. I and new colleagues have never had any issues configuring this tool or setting it up, it works almost out of the box with very simple instructions to follow to configure it to our own environment. I would highly recommend it on that ability alone.
Verified User
Anonymous
Read full review
Support Rating
No answers on this topic
I honestly have never had the need to use the support team, as we have not run into any issues so far. If we did however, judging from how the tool itself works, I don't doubt that the team would provide excellent support for any issues that we may possibly run into.
Verified User
Anonymous
Read full review
Alternatives Considered
No answers on this topic
I selected SolarWinds Papertrail because it was cheap and already provided precisely the integration surface required by the Heroku stack. It probably provided the least number of 'useful' features (out of the bunch) due to the nature of my logs and the post-mortem updates that were required to make them usable.
Verified User
Anonymous
Read full review
Return on Investment
No answers on this topic
  • We are alarmed properly so it makes it easy for us to monitor the server.
  • Very easy to debug our apps when something's gone wrong (bug) in the production server.
  • Noticed whenever any third party scan was going on our server.
Verified User
Anonymous
Read full review
ScreenShots

Bugfender Screenshots

Screenshot of List of devicesScreenshot of Log ViewerScreenshot of Device InformationScreenshot of Crash Information with Logs

SolarWinds Papertrail Screenshots

Screenshot of Screenshot of Screenshot of