Bugzilla vs. The Welkin Suite

For any organization that follows a SDLC (Software Development Life Cycle), Bugzilla is a great tool that will facilitate documenting and tracking software issues. Email reminders notify users in the workflow process of who needs to work take action or what the status of the bug is. Task leaders/managers can keep a tab on the overall status of the software bugs. It may not have the bells and whistles of other tools, but serves the purpose as is, out of the box.

Incentivized

It is well suited to development-oriented projects. I find it faster to use the native Salesforce UI for more configuration projects. There are a number of tools in the suite that I have not used and probably could get more value out of it, but it has served well as my primary IDE for the last few months.

Incentivized

• Project synchronization. Used as the primary resource for bug tracking, bugzilla can serve as a powerful project synchronization tool. Every aspect of the tickets can be tracked; status changes, comments, added watchers, who's currently working on the issue, and if it's related to another issue.
• Unlimited Space. I currently work with a company who services hundreds of clients - and bugzilla helped us manage each one.
• For companies with a need to service many different projects, or iterations of the same project, bugzilla handles this task exceptionally well.
• Workflow assignments. Workflow is customizable by the simply selection of a checkbox. If ever the workflow needs to be altered, doing so is as simple as a .2 second "click".

Incentivized

• Local History - Without having to setup GitHub this has been a time saver!
• AutoComplete
• Saves the entire project at once

Incentivized

• User interface is terrible. It was built in the 90s and still looks like it. While the back-end is robust, the front-end is antiquated. It provides too many options and is easy to break.
• Reporting is weak. It provides some basic statistics but doesn't provide details. You can find out how many reopens there are, but you can't know how quickly things go from reopen to complete.
• Doesn't have the best "canned" workflows. Software is done by teams. Bugzilla doesn't "out of the box" have workflows that mimic what a typical software organization does.

Incentivized

• It would be nice if IDE feature releases were timed to coincide with Salesforce releases (i.e. make Lightning Web Components available on the day they become available in Salesforce instances).
• The IDE can be a bit buggy especially when you have several windows of the IDE open to different Salesforce instances at the same time on one machine.
• Sometimes, when you click to retrieve your data too soon, before the program has a chance to ask you to connect to the instance, it can cause the IDE to freeze.

Incentivized

For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.

Incentivized

This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.

I used it.

Incentivized

No real issues here.

Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need

Incentivized

In general, when you need support there is someone there to give you an answer. I think there could be an improvement in this area, but it's hard to provide a substantial amount of support for a product that is charging roughly $15 a month. Do I feel I get more than $15 worth of support value when I need to request it? Yes.

Incentivized

I know it.

Incentivized

Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.

Bugzilla is affordable and easier to use by newly forming team or group in our organization. As the team grows bigger we still continued to use Bugzilla as it is comfortable to use. We tried JIRA tool for bugtracking but it was expensive when compared to Bugzilla so switched back.

Incentivized

I have tried using the Developer Console, Microsoft's Visual Studio Code with the Salesforce plugins and also Mavens Mate along with Sublime. The latter is deprecated. The rest are either options that are not as fully featured as The Welkin Suite or their setup time is much greater.

Incentivized

I used it

Incentivized

• Unification of toolset (one tool for managing software development defects and customer escalations)
• User appreciation for ease of use in finding interrelated issues amongst different product areas
• Users continue to express how ugly Bugzilla is, and while skins are readily available, none give a really polished feel to the system.

Incentivized

• I have probably saved about three hours, on larger projects.
• It has definitely saved me the overhead of having to work with other IDEs that have heavier setup requirements.

Incentivized